Concessions Manager

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. Established with a mission rooted in service, Aramark is dedicated to doing great things for its employees, partners, communities, and the planet. The company provides a diverse range of services, placing a strong emphasis on professional growth, equal employment opportunities, and fostering an inclusive workplace culture. At Aramark, career development is highly valued, encouraging employees to unlock their talents and pursue new challenges within a supportive environment. The company’s commitment to safety, sustainability, and excellence is reflected in all aspects of its operations, making it a globally respected and recognized brand in the service industry.

The role of the Concessions Manager at Aramark is a pivotal management position tasked with developing and implementing effective dining solutions that cater to customer preferences and needs within a concession operations setting. This role is responsible for overseeing and managing all dining operations where customers order prepared foods from a menu. The Concessions Manager plays a critical role in leadership, client relationship management, financial performance oversight, productivity enhancement, and compliance with safety and health regulations.

As a Concessions Manager, you will be expected to use Aramark’s coaching model to engage and develop team members to their fullest potential, fostering a productive and motivated workforce. Recognizing and rewarding employees' contributions, ensuring individual and team performance aligns with company objectives, and leading daily team briefings are key leadership responsibilities. You will serve as a liaison between clients and operational teams by identifying client needs, communicating progress, and ensuring that service expectations are met or exceeded.

Financial oversight is a fundamental aspect of this position, involving the management of profit and loss statements, meeting client and company financial targets, and adopting Aramark’s operational systems to analyze performance metrics, inventory trends, and ordering processes. This data-driven approach helps inform strategic decisions to improve margins and operational efficiency.

Operational productivity is enhanced by implementing value through efficient processes, cost controls, and profit management. The Concessions Manager ensures that food and labor initiatives are consistently met by training and supervising the team to maintain high standards of production quality and operational control. Compliance with health, safety, wage, and hour regulations is mandatory to maintain a safe and healthy environment for clients, customers, and employees alike.

Additional responsibilities encompass planning, directing, and coordinating food service activities to deliver a finished product that meets quality standards and customer satisfaction. The role demands strong interpersonal skills, excellent customer service acumen based on Aramark’s service model, and the ability to foster effective working relationships across departments to achieve a unified and exceptional food service experience. The position may require occasional physical activity such as lifting up to 50 pounds and standing for extended periods, reflecting the hands-on nature of the job.

This position offers the opportunity to lead within a globally respected service organization known for its commitment to employee development, community engagement, and sustainability. As part of the Aramark team, the Concessions Manager role is vital for maintaining operational excellence and delivering outstanding dining experiences in diverse service environments.