Job Overview
Benefits
relocation benefits
bonus eligible
Health Insurance
Paid Time Off
Retirement Plan
Job Description
Aramark Sports and Entertainment is a leading provider of food, beverage, and hospitality services specializing in high-profile venues and events. Serving millions of guests daily across 15 countries, Aramark is renowned for its commitment to exceptional service, operational excellence, and community impact. Their focus is on creating memorable guest experiences while fostering a supportive and inclusive work environment for its employees. Aramark operates across multiple sectors including sports, entertainment, education, and healthcare, with an emphasis on innovation and sustainability to serve their partners and communities effectively.
Within this dynamic organization, the role of Concessions Division Director at Xfinity Mobile Arena in Philadelphia, PA, presents an exciting opportunity for experienced professionals in concessions management. This salaried, bonus-eligible position is central to overseeing food service operations for the concessions department, supporting high-volume sports events, concerts, and other large venue special events. Reporting directly to the Assistant General Manager, the Division Director will lead a team of salaried direct reports and is entrusted with managing food and beverage contract services for Aramark’s client to achieve operational efficiency, financial targets, and superior customer satisfaction.
The Concessions Division Director position demands a capable operations manager who can strategically plan, organize, and guide a diverse team in delivering premium services and experiences to a range of event attendees. Key responsibilities include fostering strong client and community relationships, managing budgets in partnership with the finance team, ensuring compliance with regulatory requirements, and driving continuous improvements in service delivery and operational productivity. Candidates in this role should be adept at balancing operational demands with customer-centric approaches, while maintaining adherence to safety standards and Aramark’s business conduct policies.
Success in this role also means being highly adaptable, as it requires working event-based hours that may include weekends, evenings, and holidays. The position emphasizes leadership in a fast-paced environment where quick decision-making, communication skills, and entrepreneurial mindset are essential. The ability to read, interpret, and implement contract requirements is crucial for operational alignment and exploring growth opportunities within those contracts.
Aramark prides itself on a mission rooted in service—building great things for employees, partners, communities, and the planet alike. The company values diversity, equal opportunity, and creating a workspace where all employees can thrive. Employees at Aramark are positioned to develop their talents and advance their careers in a mission-driven culture. The Concessions Division Director role offers a platform to lead impactful service delivery in a prestigious sports and entertainment setting while contributing to the broader goals of Aramark’s global operations and commitment to excellence.
Within this dynamic organization, the role of Concessions Division Director at Xfinity Mobile Arena in Philadelphia, PA, presents an exciting opportunity for experienced professionals in concessions management. This salaried, bonus-eligible position is central to overseeing food service operations for the concessions department, supporting high-volume sports events, concerts, and other large venue special events. Reporting directly to the Assistant General Manager, the Division Director will lead a team of salaried direct reports and is entrusted with managing food and beverage contract services for Aramark’s client to achieve operational efficiency, financial targets, and superior customer satisfaction.
The Concessions Division Director position demands a capable operations manager who can strategically plan, organize, and guide a diverse team in delivering premium services and experiences to a range of event attendees. Key responsibilities include fostering strong client and community relationships, managing budgets in partnership with the finance team, ensuring compliance with regulatory requirements, and driving continuous improvements in service delivery and operational productivity. Candidates in this role should be adept at balancing operational demands with customer-centric approaches, while maintaining adherence to safety standards and Aramark’s business conduct policies.
Success in this role also means being highly adaptable, as it requires working event-based hours that may include weekends, evenings, and holidays. The position emphasizes leadership in a fast-paced environment where quick decision-making, communication skills, and entrepreneurial mindset are essential. The ability to read, interpret, and implement contract requirements is crucial for operational alignment and exploring growth opportunities within those contracts.
Aramark prides itself on a mission rooted in service—building great things for employees, partners, communities, and the planet alike. The company values diversity, equal opportunity, and creating a workspace where all employees can thrive. Employees at Aramark are positioned to develop their talents and advance their careers in a mission-driven culture. The Concessions Division Director role offers a platform to lead impactful service delivery in a prestigious sports and entertainment setting while contributing to the broader goals of Aramark’s global operations and commitment to excellence.
Job Requirements
- Ability to work event-based hours that may include weekends, evenings, and holidays
- 5-7+ years in concessions management working in high-volume, fast-paced environments
- bachelor's degree level education highly preferred but not required in food service, hospitality, or business management
- ability to focus on client and customer services, entrepreneurship, and growing a strong business
- savvy interpersonal skills to communicate effectively with clients, senior management, and support staff
- comfortable reading, understanding, and implementing contractual requirements
- meaningful experience in service industry, contract services, or hospitality environment
- proven ability leading salaried managers
- experience creating and managing department budgets, financial controls, and analysis
- experience crafting product sales strategies and implementing operational programs and initiatives
- ability to meet physical demands including lifting, bending, pushing, pulling, and extended walking and standing
- willingness to use uniforms and personal protective equipment (PPE)
Job Qualifications
- Ability to work event-based hours including weekends, evenings, and holidays
- 5-7+ years in concessions management in high-volume, fast-paced environments
- bachelor's degree highly preferred in Food Service, Hospitality, or Business Management
- ability to focus on client and customer services, entrepreneurship, and building a strong business
- savvy interpersonal skills to communicate effectively with clients, senior management, and support staff
- comfortable reading, understanding, and implementing contractual requirements
- experience in service industry, contract services, or hospitality environment
- proven ability leading salaried managers
- experience in creating and managing department budgets, financial controls, and analysis
- experience in crafting product sales strategies and operational program implementation
Job Duties
- Lead a team that provides operational expertise in contracted services while providing hands-on execution management of operations
- manage client and community relationships, assess operations, and develop plans to provide optimal service and drive employee and customer satisfaction
- build, develop, and lead a management team and staff capable of carrying out organizational objectives
- recommend methods, resources, and implementation for service improvement and growth based on operational needs, capabilities, and contractual obligations
- manage a budget and assist in designing improvements to optimize financial performance and operational productivity
- ensure compliance with all local, state, and federal regulations and codes and maintain associated records and reports
- ensure compliance with Aramark's standards of operation including safety standards and business conduct policy at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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