Concessions Captain

Pompano Beach, FL, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Career development opportunities

flexible schedule

inclusive workplace

Job Description

Legends Global is a leading company specializing in the management and operation of live events, venues, and brand partnerships worldwide. Known for delivering premium, fully integrated services, Legends Global operates across 450 venues globally, hosting approximately 20,000 events annually and entertaining around 165 million guests. The company offers expertise in several areas including feasibility studies, consulting, owner’s representation, sales, hospitality, merchandise, venue management, and content booking. Their business model revolves around a white-label approach, ensuring their partners maintain a strong presence without overshadowing their individual brands. The company culture emphasizes respect, ambitious thinking, collaboration, and bold action, fostering an inclusive workplace where employees can be authentic, make impactful contributions, and develop their careers. At Legends Global, winning is a daily pursuit achieved through teamwork and shared goals. This environment is ideal for individuals looking to join a dynamic, supportive, and professional team committed to excellence in live event and venue management.

The Concessions Captain role at Legends Global is a part-time position within the Food and Beverage department, reporting directly to the Concessions Manager. This role is designated as non-exempt under FLSA guidelines. The Concessions Captain plays a vital role in overseeing the daily operations of concessions within the convention center, ensuring high-quality guest service, smooth service flow, and strong performance from the concessions team. Responsibilities include supervising staff, conducting pre-event inspections, managing inventory, ensuring compliance with food safety and responsible alcohol service standards, handling cash and point-of-sale transactions, and addressing guest concerns promptly and professionally.

Working at the Broward County Convention Center, the Concessions Captain leads by example during events, coordinating with the Chef and Concessions Manager to prepare for each event by reviewing details such as expected attendance and menu offerings. The Captain conducts pre-shift meetings, assigns workstations, inspects uniforms, and sets service expectations. Throughout events, they monitor guest flow and wait times, making necessary adjustments to staffing and processes to maintain efficiency and customer satisfaction.

The role demands strong leadership skills, excellent organizational abilities, and the capacity to thrive in a fast-paced, high-volume environment. Additionally, the Concessions Captain must be knowledgeable in food safety, sanitation, responsible alcohol service, and cash handling procedures. Physical demands include substantial standing, walking, and lifting up to 50 pounds. The work sometimes entails extended or irregular hours, including nights, weekends, and holidays.

Legends Global values diversity and equal opportunity, encouraging women, minorities, individuals with disabilities, and protected veterans to apply. This role offers a rewarding opportunity to contribute to a world-class live event experience while developing valuable skills in leadership and operations within the hospitality industry.

Job Requirements

High school diploma or equivalent
Minimum one year of experience in concessions, quick service, food service, or high-volume hospitality operations
Responsible alcohol service certification required where applicable
Ability to make quick decisions and solve problems in a fast-paced, high-volume environment
Strong leadership and team supervision skills
Knowledge of food safety, sanitation standards, and responsible alcohol service practices
Basic math skills and accuracy in cash handling and transactions
Ability to work extended or irregular hours including nights, weekends, and holidays
Ability to lift up to 50 pounds
Ability to stand and walk for extended periods
Effective communication skills in English

Job Qualifications

High school diploma or equivalent
Minimum one year of experience in concessions, quick service, food service, or high-volume hospitality operations
Previous experience in a lead or supervisory role preferred
Experience with point-of-sale (POS) systems and cash handling preferred
Food safety certification or ability to obtain preferred
Responsible alcohol service certification required where applicable
Strong verbal and written communication skills in English
Ability to make quick decisions and solve problems in a fast-paced, high-volume environment
Excellent organizational, planning, and time management skills
Strong leadership and team supervision skills
Ability to manage guest flow, service speed, and operational efficiency
Knowledge of food safety, sanitation standards, and responsible alcohol service practices
Basic math skills and accuracy in cash handling and transactions
Ability to prioritize multiple tasks and meet strict deadlines
Ability to work independently with minimal supervision
Ability to work effectively in a team-oriented environment and maintain positive employee morale
Professional attitude, appearance, and strong guest service mindset
Communicates efficiently and effectively
Bilingual – English/Spanish a plus

Job Duties

Review event details, expected attendance, menu offerings, and staffing needs with the Chef and Concessions Manager prior to each event or shift
Conduct pre-event inspections of concessions stands to ensure cleanliness, proper setup, product availability, and operational readiness
Assist with pre-shift meetings: assign workstations, inspect uniforms, review menu offerings, communicate service expectations, and reinforce safety standards
Supervise concessions staff during events, ensuring efficient service, accuracy of orders, and adherence to service standards
Monitor guest flow and wait times, adjusting staffing or service processes to maintain efficient operations
Ensure proper food handling, presentation, portion control, and quality standards are maintained
Enforce responsible alcohol service in accordance with company policies and local regulations, when applicable
Ensure all point-of-sale (POS) systems, cash handling procedures, and transaction processes are followed accurately
Monitor inventory levels, restock supplies, and notify management when products or materials are running low
Maintain cleanliness, sanitation, and organization of concessions areas, including front-of-house and back-of-house spaces
Address guest concerns, service issues, or operational challenges promptly and professionally
Complete closing duties, including shift reports, sales reconciliation, and documentation of operational performance and guest feedback
Ensure staff complete side work, cleaning, and closing responsibilities before ending their shifts
Provide feedback on staff performance and communicate disciplinary or operational concerns to management
Ensure compliance with food safety, health regulations, and company policies
Other duties as assigned