Concessions Bar Lead | Part-Time | Allegiant Stadium

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services. Founded in 2015, OVG has developed a strong reputation within the live entertainment industry for its comprehensive platform that spans venue development, venue management, hospitality, and sponsorship sales. It serves an impressive portfolio of seven world-class owned venues alongside an extensive client roster, which includes some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. With a commitment to innovation and excellence, OVG continuously strives to enhance the live entertainment experience for audiences and partners worldwide. The company's industry leadership is reinforced by its diverse and expert workforce, passionate about delivering exceptional service and progressive solutions in a dynamic and fast-paced environment.

The role of Concessions Bar Lead at Oak View Group is a key position within the concessions team dedicated to the successful operation of the concession stand to which the lead is assigned. This role requires hands-on supervision and management of staff to ensure all operational aspects run smoothly and efficiently during events. The Concessions Bar Lead is tasked with maintaining high standards of customer service, inventory management, cleanliness, and compliance with health and safety regulations. This position operates in a highly dynamic environment requiring the flexibility to work various shifts, including nights and weekends aligned with event schedules and business needs.

— Employment Type and Compensation: This role is hourly paid, with a wage range from $14.66 to $18.32 per hour, and it is tip eligible as per the collective bargaining agreement (CBA). Benefits are provided according to the union agreement.

— Detailed Role Responsibilities: The Concessions Bar Lead will take charge of conducting sales transactions efficiently using a register system and ensuring customer orders are processed accurately. They will manage stock and supplies by monitoring inventory levels and promptly escalating low stock concerns to the Concessions Supervisor. Superior interpersonal skills are essential, as the lead must effectively respond to customer inquiries and concerns while fostering a positive guest experience. Maintaining a clean and organized workspace is a critical responsibility, including proper disposal of garbage and adherence to sanitation standards. The role also involves responsible beverage service, including alcoholic drinks, in compliance with state and federal ID verification requirements. Cleaning, health and safety, and OSHA compliance are rigorously maintained under the lead's supervision. Additionally, the Concessions Bar Lead plays a pivotal role in training new stand attendants and ensuring team professionalism. The role anticipates physical demands, tasks performed in varied weather conditions, and adherence to safety protocols.

— Diversity and Inclusion Commitment: Oak View Group values diversity, inclusivity, and equal opportunity. The company champions a workplace culture that reflects and celebrates the diverse communities it serves, recognizing that these values drive innovation, improve service quality, and enhance overall excellence. The organization pledges non-discrimination and equal employment opportunities across all legally protected classes.

In summary, the Concessions Bar Lead at OVG is an influential, hands-on role instrumental in delivering exceptional concessions services during live events. It requires a committed, adaptable leader with strong interpersonal and operational skills, a dedication to safety and compliance, and the ability to work collaboratively in a fast-paced, team-oriented environment.