Concession Supervisor ONT Field

Redlands, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $29.25

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Union membership

Job Description

Legends Global is a premier global partner renowned for its exceptional services in managing some of the world's greatest live events, venues, and brands. With a strong presence across 450 venues worldwide, Legends Global hosts around 20,000 events annually, entertaining approximately 165 million guests every year. This impressive network offers a wide scope of expertise covering feasibility and consulting, owner representation, sales, partnerships, hospitality, merchandise, venue management, as well as content and booking for world-class live events and venues. As an industry leader, the company fosters an inclusive, respectful, and collaborative culture that rewards ambitious thinking and bold action. Legends Global is steadfastly committed to creating a workplace environment where all employees can be authentic, make meaningful impacts, and grow their careers. The company promotes unified teamwork, where every member contributes toward collective success, making it an attractive destination for career-driven individuals eager to excel in the live events industry.

The Concession Supervisor role at Legends Global, located at ONT Field in Ontario, CA, offers a part-time, non-exempt position with a compensation rate of $29.25 an hour. The position requires union membership as it is covered by a collective bargaining agreement with Unite Here Local 11. As the Concession Supervisor, you will play a critical role in assisting the Concessions Manager in overseeing day-of-event operations related to concession outlets and bar areas within ONT Field. Your responsibilities include ensuring that all concession and bar stations are properly set up prior to guest arrival, supervising staff during events, and providing training on department standards and procedures. The role demands strong communication skills to coordinate between kitchen, warehouse, and concessions teams effectively, ensuring smooth and timely delivery of all items and services.

In this capacity, you will manage inventory, oversee opening and closing duties, and maintain equipment while adhering strictly to company policies and procedures including responsible alcohol service policies. You will also be expected to foster a positive guest experience by delivering professional and courteous service, handling guest and catering requests promptly, and resolving operational issues collaboratively. The supervisor must be capable of working in a dynamic, fast-paced environment, demonstrating a strong sense of urgency, initiative, and leadership. Flexibility to work evenings, weekends, and holidays, as well as the ability to execute last-minute changes and pre-function plans, are essential elements of the job.

Overall, this role not only requires operational expertise but also the ability to motivate and lead a team, ensure compliance with health and safety standards, and contribute to a harmonious and productive working atmosphere. Legends Global provides opportunities to develop professionally within a supportive environment aimed at maximizing employee morale and overall productivity while maintaining the highest standards in live event hospitality services. This position represents an ideal opportunity for candidates passionate about the food and beverage sector in large venue settings and who thrive in an energetic, team-oriented atmosphere.

Job Requirements

Must be minimum 21 years of age
Bachelor’s degree in food and beverage management or related field desired
Previous customer service and cash handling experience is a plus
Minimum 1-2 years experience in supervisory level position in food and beverage or equivalent training experience
Must be flexible, have a sense of urgency, and respond quickly and resourcefully to issues
Working knowledge of food production techniques, purchasing, and sanitation procedures
Excellent written and verbal communication skills
Ability to define problems, propose and implement solutions
Must be able to work evenings, weekends, and holidays
Valid food handler's card required within 30 days of hire
TIPS certification
Ability to provide two-way communication and nurture ownership environment
Ability to work with minimal supervision
Ability to communicate effectively with customers, staff, and vendors
Ability to work flexible hours including nights, weekends, and holidays
Must be energetic, detail oriented with strong initiative and customer service focus
Physical ability to lift at least 25 lbs, push/pull doors, walk long distances
Must pass background check

Job Qualifications

Bachelor's degree in food and beverage management or related field desired
Minimum 1-2 years experience in supervisory position in food and beverage or equivalent training
Previous customer service and cash handling experience preferred
Excellent written and verbal communication skills
Ability to define problems, propose and implement solutions
Ability to work with minimal supervision
Ability to interact with all levels of customers and staff including management
Detail oriented
Professional appearance and demeanor
Excellent organizational and planning skills
Strong customer service orientation
Energetic, self-disciplined with strong initiative
Positive attitude and neat appearance
Ability to communicate effectively both verbally and in writing
Ability to work flexible hours including nights, weekends, and holidays

Job Duties

Ensures all concessions outlets and designated bar areas are properly set before guests arrive
Oversees concessions and bar staff during events
Trains concessions and bar staff on department standards and procedures
Reads and understands par sheets, stand sheets, and requisition orders
Maintains existing equipment needed for outlet areas and bars
Orders replacement items and equipment under the direction of the concessions manager
Ensures all requisitions to the warehouse and kitchen are received timely and according to company policy
Coordinates with kitchen on timing and production of functions
Communicates effectively between kitchen and warehouse teams
Plans and executes floor operations efficiently
Communicates schedule changes to event manager
Follows responsible alcohol service policies
Supervises and coordinates concessions attendants including training and feedback
Delivers professional and courteous guest service
Manages catering guest requests and orders
Resolves problems with associates, guests, and operation with manager support
Learns menu items to complete financial transactions and upsell
Ensures timely arrival of food and beverage orders and addresses discrepancies
Maintains a clean, organized, stocked, and safe area
Reports low inventory and safety/maintenance issues
Completes and assists staff with opening and closing duties
Performs end-of-month inventory for concession and bar areas
Oversees food and beverage presentation and service standards
Executes last-minute changes and holds pre-function meetings
Recommends and implements new standards or systems
Fosters cooperative and harmonious team environment
Adheres to client confidentiality and company policies
Performs other duties as assigned