Concession Stand Lead

The New Hampshire Fisher Cats is a prominent Minor League Baseball team affiliated with the Toronto Blue Jays, located in Manchester, New Hampshire. As a key entertainment venue in the region, the team offers exciting baseball games and family-friendly events, attracting thousands of fans throughout the season. Known for its spirited community involvement and excellent fan experiences, the Fisher Cats organization values both exceptional customer service and operational excellence in all aspects of its game day functions. The team is committed to creating a dynamic and welcoming atmosphere, and behind the scenes, this requires dedicated staff to manage various operational areas, including food and beverage services.

We are currently seeking a reliable and motivated Concession Stand Lead to oversee concession stand operations at the New Hampshire Fisher Cats. This role is essential in ensuring the smooth functioning of the concession stand from opening through closing on game days and events. The Concession Stand Lead will play a pivotal role in managing and leading the concession stand staff, coordinating inventory processes, and providing superior guest service to enhance the overall fan experience. This position requires a strong leader with excellent organizational and communication skills, who can work efficiently in a busy and fast-paced environment.

The responsibilities of the Concession Stand Lead include managing beginning and ending inventory for the concession stand to ensure accurate tracking of all food and beverage products. This role also involves setting up the stand before service begins, making sure all food, beverages, and supplies are well stocked and organized to meet the demands of a large crowd. The lead will be tasked with assigning duties to concession stand staff and supporting them throughout the event to maintain high standards of service. Maintaining cleanliness and adhering to all food safety and sanitation guidelines are critical components of this role to ensure a safe environment for both staff and guests.

Additionally, the Concession Stand Lead must ensure all cash-handling procedures are followed properly, contributing to accurate financial management. Customer service is a key focus, and the individual must consistently provide friendly and efficient service to all guests. Physical demands include the ability to stand for extended periods and lift supplies as needed. Availability for evening, weekend, and event shifts is a must, reflecting the nature of the sports and entertainment industry schedule.

Overall, the Concession Stand Lead position at the New Hampshire Fisher Cats is an excellent opportunity for those who enjoy a dynamic work environment and take pride in delivering outstanding fan service. With a focus on leadership, organization, and operational management, this role offers valuable experience in the concessions and hospitality sector while being part of a community-focused sports organization.