Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
recognition programs
Job Description
Hilton is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences across its extensive portfolio of world-class brands. With a legacy of welcoming over 3 billion guests worldwide, Hilton has established itself as an award-winning workplace culture, repeatedly honored on the World’s Best Workplaces list by Great Place to Work and Fortune. The company thrives on a core set of values including hospitality, integrity, leadership, teamwork, ownership, and a focus on making an immediate impact. Hilton not only offers exceptional experiences for its guests but also fosters a supportive and empowering environment for its team members. Joining Hilton means becoming part of a company that values every employee’s contribution and supports career growth and development with numerous opportunities and resources for professional advancement.
The role of Complex Talent & Culture Manager at Hilton’s Hotels is pivotal in linking the HR function with the overall guest and team member experience. This position is responsible for managing daily HR operations within the hotel setting, including recruitment, training, compensation, benefits, labor relations, compliance, safety, and performance management. By enforcing compliance with corporate policies and local regulations and promoting an engaging workplace culture through employee relations initiatives, recognition programs, and special events, the Complex Talent & Culture Manager directly contributes to a positive and productive work environment. This role is not just about administrative oversight but involves inspiring and developing the HR team through coaching, mentoring, and performance evaluations to build a high-performing workforce that drives guest satisfaction.
The position requires a strategic partnership with senior leaders to design and implement HR strategies that enhance operational effectiveness. Key responsibilities include managing team member data, handling unemployment claims, ensuring adherence to Affirmative Action and Equal Employment Opportunity guidelines, and overseeing comprehensive training programs aligned with Hilton’s standards. The manager facilitates performance management, employee engagement, succession planning, and change management initiatives to ensure smooth transitions and continuous improvement. Furthermore, the role champions diversity and inclusion, fostering an inclusive work culture that reflects Hilton’s values. The ideal candidate demonstrates professionalism, leads by example, and embodies Hilton’s commitment to spreading the light and warmth of hospitality every day. This role is essential in maintaining Hilton’s reputation not only as a premier destination for guests but also as a top employer in the hospitality sector, providing a rewarding and fulfilling career path for employees dedicated to excellence in service and team development.
The role of Complex Talent & Culture Manager at Hilton’s Hotels is pivotal in linking the HR function with the overall guest and team member experience. This position is responsible for managing daily HR operations within the hotel setting, including recruitment, training, compensation, benefits, labor relations, compliance, safety, and performance management. By enforcing compliance with corporate policies and local regulations and promoting an engaging workplace culture through employee relations initiatives, recognition programs, and special events, the Complex Talent & Culture Manager directly contributes to a positive and productive work environment. This role is not just about administrative oversight but involves inspiring and developing the HR team through coaching, mentoring, and performance evaluations to build a high-performing workforce that drives guest satisfaction.
The position requires a strategic partnership with senior leaders to design and implement HR strategies that enhance operational effectiveness. Key responsibilities include managing team member data, handling unemployment claims, ensuring adherence to Affirmative Action and Equal Employment Opportunity guidelines, and overseeing comprehensive training programs aligned with Hilton’s standards. The manager facilitates performance management, employee engagement, succession planning, and change management initiatives to ensure smooth transitions and continuous improvement. Furthermore, the role champions diversity and inclusion, fostering an inclusive work culture that reflects Hilton’s values. The ideal candidate demonstrates professionalism, leads by example, and embodies Hilton’s commitment to spreading the light and warmth of hospitality every day. This role is essential in maintaining Hilton’s reputation not only as a premier destination for guests but also as a top employer in the hospitality sector, providing a rewarding and fulfilling career path for employees dedicated to excellence in service and team development.
Job Requirements
- Bachelor’s degree in human resources, business administration, or related field
- Minimum 5 years of HR management experience in hospitality or related industry
- Strong knowledge of federal and local employment laws and regulations
- Experience with HR systems and data management
- Proven leadership and team development skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple priorities and work under pressure
- Commitment to upholding company values and ethical standards
- Proficiency with Microsoft Office and HR software
- Availability to work flexible hours as needed
Job Qualifications
- Bachelor’s degree in human resources, business administration, or related field
- Significant experience in human resources management in the hospitality industry
- Proven ability to manage daily HR operations and lead HR teams
- Strong knowledge of employment laws, labor relations, and compliance requirements
- Experience developing and conducting training programs
- Excellent interpersonal and leadership skills
- Ability to handle confidential information with professionalism and discretion
- Strong problem-solving and conflict resolution skills
- Experience managing employee engagement and performance management programs
- Skilled in data management and reporting
- Ability to collaborate effectively with senior leadership
- Commitment to diversity, equity, and inclusion
Job Duties
- Oversee daily HR operations including recruitment, training, compensation, benefits, labor relations, compliance, safety, and performance management
- Foster team member engagement through employee relations initiatives such as recognition programs and special events
- Manage HR systems and compliance including team member data management and processing unemployment claims
- Inspire and develop the HR team by supervising, coaching, mentoring, conducting performance evaluations, and providing professional development opportunities
- Plan, implement, and coordinate corporate and departmental training programs to maximize team potential and elevate guest services
- Monitor and audit departmental training programs to ensure compliance
- Manage team member relations programs and special events such as picnics, health fairs, and award banquets
- Ensure compliance with Affirmative Action Plan and Equal Employment Opportunity guidelines
- Facilitate meetings, monitor team member performance, conduct counseling and evaluations, and deliver recognition
- Assist in preparation of reports and data collection for audits
- Handle internal investigations on team member issues
- Provide leadership and guidance for consistent application of policies
- Collaborate with senior leaders on HR strategies to drive operational success
- Act as advisor on complex labor relations issues
- Lead change management efforts
- Champion inclusive work culture and team member experience
- Perform other duties as assigned and act in absence of Director
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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