Complex Senior Event Manager - Hilton Portland Downtown and The Duniway Portland, a Hilton Hotel
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $71,100.00 - $109,200.00
Work Schedule
Flexible
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Mental Health Resources
Paid Time Off
Travel discount
401(k) Plan
Career Development
Team Member Resource Groups
recognition programs
Daily Pay
debt-free education
Inclusive family benefits
Bereavement leave
Adoption assistance
Employee Stock Purchase Program
Complimentary lunch
Job Description
Hilton Portland Downtown and The Duniway Portland, a Hilton Hotel, are premier hospitality establishments located in the vibrant heart of downtown Portland, Oregon. Hilton is a globally recognized leader in the lodging industry, known for its luxurious full-service hotels, resorts, and mid-priced accommodations. With nearly a century of experience, Hilton continues to set the standard in providing business and leisure travelers with high-quality accommodations, exemplary service, and a variety of amenities that ensure a memorable stay. Both properties offer a dynamic work environment where hospitality professionals can grow their careers while delivering exceptional guest experiences in an energetic urban setting.
The Complex Senior Event Manager position presents a fantastic opportunity for hospitality professionals looking to deepen their expertise in hotel event management. This role is perfect for candidates who thrive in fast-paced, full-service environments and who are passionate about orchestrating seamless and memorable events. The Complex Senior Event Manager acts as the primary on-property contact for clients, ensuring the flawless execution of events from start to finish. You will be integral in coordinating with Sales, various hotel departments, and customers, maintaining high service standards throughout all event phases. This position primarily deals with complex events, requiring strong organizational skills, meticulous attention to detail, and excellent communication.
As Complex Senior Event Manager, you will manage event documentation, facilitate clear and timely communication, and work closely with clients to meet and exceed their expectations. A key part of the job involves maximizing revenue opportunities through strategic upselling and offering event enhancements. This role requires flexibility in scheduling to accommodate event demands, and experience with Delphi FDC software is considered a plus. Candidates should have at least one year of event management experience, specifically in hotels with 300 or more rooms, to successfully coordinate diverse and sizable groups.
Hilton supports the mental and physical wellbeing of its team members through a variety of innovative programs and benefits fostering a diverse and inclusive workplace. These benefits include comprehensive medical, vision, dental, life, and disability insurance, mental health resources, paid time off, retirement savings plans with company matching, career development opportunities, and more. As part of this role, you will contribute not only as an event professional but also as a vital member of a globally respected hospitality brand dedicated to delivering world-class experiences every day. If you are committed to leadership, teamwork, integrity, and exceptional hospitality, this role offers an exciting platform to advance your career in event management within a prestigious hotel complex.
The Complex Senior Event Manager position presents a fantastic opportunity for hospitality professionals looking to deepen their expertise in hotel event management. This role is perfect for candidates who thrive in fast-paced, full-service environments and who are passionate about orchestrating seamless and memorable events. The Complex Senior Event Manager acts as the primary on-property contact for clients, ensuring the flawless execution of events from start to finish. You will be integral in coordinating with Sales, various hotel departments, and customers, maintaining high service standards throughout all event phases. This position primarily deals with complex events, requiring strong organizational skills, meticulous attention to detail, and excellent communication.
As Complex Senior Event Manager, you will manage event documentation, facilitate clear and timely communication, and work closely with clients to meet and exceed their expectations. A key part of the job involves maximizing revenue opportunities through strategic upselling and offering event enhancements. This role requires flexibility in scheduling to accommodate event demands, and experience with Delphi FDC software is considered a plus. Candidates should have at least one year of event management experience, specifically in hotels with 300 or more rooms, to successfully coordinate diverse and sizable groups.
Hilton supports the mental and physical wellbeing of its team members through a variety of innovative programs and benefits fostering a diverse and inclusive workplace. These benefits include comprehensive medical, vision, dental, life, and disability insurance, mental health resources, paid time off, retirement savings plans with company matching, career development opportunities, and more. As part of this role, you will contribute not only as an event professional but also as a vital member of a globally respected hospitality brand dedicated to delivering world-class experiences every day. If you are committed to leadership, teamwork, integrity, and exceptional hospitality, this role offers an exciting platform to advance your career in event management within a prestigious hotel complex.
Job Requirements
- Minimum high school diploma or equivalent
- At least 1 year of event management experience in a hotel setting
- Experience working with large groups in hotels with 300 or more rooms
- Ability to work flexible schedules based on event calendar
- Effective communication skills both verbal and written
- Capability to use event management systems and software
- Strong organizational and decision-making skills
- Ability to handle conflict resolution and client service
- Willingness to work as part of a diverse and inclusive team environment
Job Qualifications
- Strong attention to detail and organizational skills
- At least 1 year of event management experience
- Experience managing groups in hotels with at least 300 rooms
- Flexibility to work varying schedules based on group needs
- Experience with Delphi FDC considered a plus
- Demonstrated ability to manage complex events
- Excellent communication and interpersonal skills
- Ability to build and maintain client relationships
- Problem-solving and negotiation skills
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Sell and influence both internal and external clients
- Make decisions and solve problems by analyzing and evaluating issues to determine the best solution
- Ensure high-quality service by communicating and assisting others to understand guest needs, providing direction, feedback and coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Perform other duties as necessary based on business needs
- Ensure regular attendance
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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