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Complex Senior Event Manager - Hilton Portland Downtown and The Duniway Portland, a Hilton Hotel
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $71,100.00 - $109,200.00
Work Schedule
Flexible
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Mental Health Resources
Paid Time Off
Travel discount
401(k) Plan
Career Development
Team Member Resource Groups
recognition programs
Daily Pay
debt-free education
Inclusive family benefits
Bereavement leave
Adoption assistance
Employee Stock Purchase Program
Complimentary lunch
Job Description
Hilton Portland Downtown and The Duniway Portland, a Hilton Hotel, are premier hospitality establishments located in the vibrant heart of downtown Portland, Oregon. Hilton is a globally recognized leader in the lodging industry, known for its luxurious full-service hotels, resorts, and mid-priced accommodations. With nearly a century of experience, Hilton continues to set the standard in providing business and leisure travelers with high-quality accommodations, exemplary service, and a variety of amenities that ensure a memorable stay. Both properties offer a dynamic work environment where hospitality professionals can grow their careers while delivering exceptional guest experiences in an energetic urban setting.Show More
Job Requirements
- Minimum high school diploma or equivalent
- At least 1 year of event management experience in a hotel setting
- Experience working with large groups in hotels with 300 or more rooms
- Ability to work flexible schedules based on event calendar
- Effective communication skills both verbal and written
- Capability to use event management systems and software
- Strong organizational and decision-making skills
- Ability to handle conflict resolution and client service
- Willingness to work as part of a diverse and inclusive team environment
Job Qualifications
- Strong attention to detail and organizational skills
- At least 1 year of event management experience
- Experience managing groups in hotels with at least 300 rooms
- Flexibility to work varying schedules based on group needs
- Experience with Delphi FDC considered a plus
- Demonstrated ability to manage complex events
- Excellent communication and interpersonal skills
- Ability to build and maintain client relationships
- Problem-solving and negotiation skills
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Sell and influence both internal and external clients
- Make decisions and solve problems by analyzing and evaluating issues to determine the best solution
- Ensure high-quality service by communicating and assisting others to understand guest needs, providing direction, feedback and coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Perform other duties as necessary based on business needs
- Ensure regular attendance
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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