Complex Senior Event Manager - Hilton Portland and The Duniway Portland, a Hilton Hotel
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Incredible travel perks
Employee stock purchase plan
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
retirement savings plan
Job Description
Hilton is a globally renowned leader in the hospitality industry, celebrated for its commitment to delivering exceptional guest experiences across a diverse portfolio of world-class brands. With a rich heritage that spans more than a century, Hilton has welcomed over 3 billion guests worldwide, becoming synonymous with quality, innovation, and unmatched service. The company’s mission is deeply rooted in its founding vision: to fill the earth with the light and warmth of hospitality. This vision translates into an unwavering dedication to guest satisfaction, employee engagement, and community involvement. Hilton’s continuous recognition on the World’s Best Workplaces list by Great Place to Work and Fortune highlights its prestigious workplace culture, which thrives on inclusivity, growth, and mutual respect across all team members.
At Hilton, the hospitality experience extends beyond guests to include comprehensive care for its employees, known as Team Members. The company offers an array of benefits designed to support personal and professional well-being, such as personalized caregiving support, mental health resources, paid parental leave, and substantial travel perks including deeply discounted rates at Hilton hotels globally. Hilton’s employee stock purchase program provides opportunities for financial growth and stability, demonstrating the company's investment in its people’s futures. This exceptional workplace culture fosters a sense of belonging and encourages team members to bring their unique talents and perspectives to work every day.
The role of Senior Event Manager at Hilton epitomizes the company’s core values of hospitality, integrity, leadership, teamwork, ownership, and urgency. As a Senior Event Manager, you will be responsible for overseeing all facets of complex event planning and execution, serving as the primary client contact to ensure seamless service delivery and proactive issue resolution. Your role involves managing event documentation, coordinating transitions from sales to service, and working closely with your team to deliver exceptional and memorable guest experiences. You will also identify and capitalize on revenue enhancement opportunities, ensuring both client satisfaction and business growth.
This position demands an individual who thrives in a dynamic environment, excels in client relationship management, and demonstrates leadership by guiding team performance and supporting senior leadership as needed. Problem-solving skills, analytical thinking, and decisive action are crucial, enabling you to navigate complex challenges effectively. The Senior Event Manager role at Hilton is perfect for those passionate about creating extraordinary hospitality experiences, inspiring teams, and advancing their careers within a supportive global organization.
Joining Hilton means becoming part of a company committed to your development and well-being. The benefits package includes generous paid time off, comprehensive health and welfare plans, mental health support, and retirement savings programs. These offerings are designed to help you balance work and life, foster your growth, and secure your future. Hilton’s inclusive culture and dedication to excellence create an environment where employees can thrive, innovate, and contribute meaningfully to the hospitality industry’s future.
If you are eager to bring your expertise in event management to a place where your contributions forge unforgettable moments for guests, Hilton presents an unparalleled opportunity. Be part of a globally recognized brand that values authenticity, collaboration, and excellence. Here, every day offers a chance to make a lasting impact through exceptional hospitality and dedicated service.
At Hilton, the hospitality experience extends beyond guests to include comprehensive care for its employees, known as Team Members. The company offers an array of benefits designed to support personal and professional well-being, such as personalized caregiving support, mental health resources, paid parental leave, and substantial travel perks including deeply discounted rates at Hilton hotels globally. Hilton’s employee stock purchase program provides opportunities for financial growth and stability, demonstrating the company's investment in its people’s futures. This exceptional workplace culture fosters a sense of belonging and encourages team members to bring their unique talents and perspectives to work every day.
The role of Senior Event Manager at Hilton epitomizes the company’s core values of hospitality, integrity, leadership, teamwork, ownership, and urgency. As a Senior Event Manager, you will be responsible for overseeing all facets of complex event planning and execution, serving as the primary client contact to ensure seamless service delivery and proactive issue resolution. Your role involves managing event documentation, coordinating transitions from sales to service, and working closely with your team to deliver exceptional and memorable guest experiences. You will also identify and capitalize on revenue enhancement opportunities, ensuring both client satisfaction and business growth.
This position demands an individual who thrives in a dynamic environment, excels in client relationship management, and demonstrates leadership by guiding team performance and supporting senior leadership as needed. Problem-solving skills, analytical thinking, and decisive action are crucial, enabling you to navigate complex challenges effectively. The Senior Event Manager role at Hilton is perfect for those passionate about creating extraordinary hospitality experiences, inspiring teams, and advancing their careers within a supportive global organization.
Joining Hilton means becoming part of a company committed to your development and well-being. The benefits package includes generous paid time off, comprehensive health and welfare plans, mental health support, and retirement savings programs. These offerings are designed to help you balance work and life, foster your growth, and secure your future. Hilton’s inclusive culture and dedication to excellence create an environment where employees can thrive, innovate, and contribute meaningfully to the hospitality industry’s future.
If you are eager to bring your expertise in event management to a place where your contributions forge unforgettable moments for guests, Hilton presents an unparalleled opportunity. Be part of a globally recognized brand that values authenticity, collaboration, and excellence. Here, every day offers a chance to make a lasting impact through exceptional hospitality and dedicated service.
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 5 years in event management or related hospitality role
- Strong organizational and multitasking skills
- Ability to work under pressure and meet deadlines
- Proficient in event management software and Microsoft Office suite
- Flexible schedule including availability for occasional evenings and weekends
- Commitment to Hilton’s core values of hospitality, integrity, leadership, teamwork, ownership, and urgency
Job Qualifications
- Experience in event planning and execution
- Strong client relationship management skills
- Proven leadership and team management ability
- Excellent communication and interpersonal skills
- Ability to identify revenue opportunities and upsell
- Problem-solving and decision-making capabilities
- Familiarity with hospitality industry standards and practices
Job Duties
- Manage event documentation and facilitate seamless transitions from sales to service
- Serve as the primary client contact on property to ensure smooth execution and proactive issue resolution
- Build trust and rapport as the primary point of contact throughout the event lifecycle
- Identify upsell opportunities and recommend enhancements to increase contract value
- Communicate client requirements and provide direction to team members
- Offer feedback and coaching to ensure consistent, high-level service
- Step in for senior leaders as needed and make informed decisions during complex challenges
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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