Complex Sales Manager

Highgate Hotels is a premier real estate investment and hospitality management company with an impressive portfolio valued at over $15 billion in assets under management. Their extensive global footprint features more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With over 30 years of experience, Highgate stands out as an innovative leader in the hospitality sector, consistently evolving to meet the dynamic needs of the industry. The company brings expert guidance throughout all stages of the property cycle, covering areas such as planning, development, recapitalization, and disposition. Their portfolio includes a diverse range of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all characterized by contemporary programming and a strong digital focus.

Highgate prides itself on leveraging advanced revenue management tools designed to efficiently identify and anticipate market trends, thereby driving superior performance and maximizing asset value. The company’s leadership team comprises seasoned hospitality professionals, fostering a culture of excellence and innovation. Highgate maintains corporate offices worldwide and has earned a reputation as a trusted partner for top ownership groups and major hotel brands.

The Complex Sales Manager role at Highgate Hotels, located at Fairfield Inn Tracy in Tracy, CA, offers an exciting career opportunity within this dynamic and forward-thinking organization. This position is responsible for developing and maintaining strong relationships with accounts within designated market segments. The manager will actively prospect and secure new business opportunities aimed at increasing the hotel’s revenue. With a clear focus on strategic sales management, this role involves cultivating an in-depth understanding of hotel operations, including food and beverage, guest services, and reservations, to effectively promote the property to clients.

Key responsibilities include participating in daily business review meetings, executing comprehensive sales initiatives, and operating within established sales budgets. The Complex Sales Manager will also organize client entertainment, site inspections, and participate in community and professional networking events to broaden market reach. The position requires a dedicated approach to follow up on leads, maintain active communication with existing accounts, and consistently meet or exceed sales goals. Utilization of the hotel’s computer-based sales management system is essential to efficiently manage business activities such as report generation, business entry, and account management.

This role demands excellent communication and multitasking skills, a professional demeanor, and the ability to operate under pressure and meet deadlines. The successful candidate will be proficient in relevant computer applications and demonstrate strong problem-solving capabilities. The job encompasses participation in the hotel’s management office duty and involves a moderate level of physical activity related to the role’s requirements. This position promises an immersive experience in hospitality sales, providing an opportunity to grow professionally within a globally recognized hotel management company with robust support and resources.