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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,400.00 - $103,900.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Work-life balance
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with an impressive portfolio valued at over $15 billion in assets under management. Their extensive global footprint features more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With over 30 years of experience, Highgate stands out as an innovative leader in the hospitality sector, consistently evolving to meet the dynamic needs of the industry. The company brings expert guidance throughout all stages of the property cycle, covering areas such as planning, development, recapitalization, and disposition. Their portfolio includes a diverse range of bespoke lifestyle... Show More
Job Requirements
- High School diploma or equivalent
- some college course work preferred
- experience in hotel or related field
- skilled in Windows and office software
- good communication skills
- able to multitask and prioritize
- able to attend meetings and trainings
- able to follow dress code and grooming standards
- availability for light physical work
- effective problem-solving
- ability to maintain confidentiality
- willingness to work weekends and varied schedule
- good attendance record
Job Qualifications
- College course work in related field helpful
- experience in a hotel or related field preferred
- High School diploma or equivalent required
- skilled in Windows, company approved spreadsheets and word processing
- effective communication skills both verbal and written
- attentive, friendly, courteous and service-oriented
- ability to multitask and prioritize functions to meet deadlines
- attend all hotel required meetings and trainings
- maintain regular attendance
- good personal appearance and grooming
- comply with Highgate Hotel Standards and regulations
- effective in problem handling and solution implementation
- ability to understand and evaluate complex information
- ability to maintain confidentiality
- able to perform dual hotel position duties
Job Duties
- Attend daily Highgate Hotel Business Review meeting
- develop a full working knowledge of the operations of the hotel including Food and Beverage, Guest Services and Reservations
- develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team
- meet or exceed set goals
- operate the Sales Department within established sales expense budget
- participate in required M.O.D. and Saturday office coverage as scheduled
- initiate and follow up on leads
- maintain and participate in an active sales solicitation program
- monitor production of all top accounts and evaluate trends within your market
- regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program
- meet or exceed sales solicitation call goals as assigned by the Director of Sales
- invite clients to the hotel for entertainment, lunches, tours and site inspections
- assist in implementing special promotions relating to direct sales segments such as parties and sales blitzes
- assist in the preparation of required reports in a timely manner
- be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and ADR
- conduct professional, thorough site inspections with clients exhibiting key features and benefits of the property
- use the property’s computerized sales management system to manage the hotel’s business including generating reports and building accounts
- meet and greet onsite contacts
- abide by Prime Selling Time (PST)
- develop networking opportunities through active participation in community and professional associations, activities and events
- review meeting planner evaluations with the Director of Sales to ensure issues receive follow-up
- entertain clients
- handle inquiries as part of Inquiry Day Program
- dual hotel position
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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