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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $25.00 - $30.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
401k
Paid Time Off
Holiday pay
Job Description
Hotel Leo and Heliotrope Hotel are premier boutique hotels managed by Columbia Hospitality, a renowned hospitality management company known for its values-driven culture and commitment to creating exceptional guest experiences. Columbia Hospitality operates multiple properties across the globe and emphasizes a people-first approach, fostering an inclusive, supportive, and collaborative work environment that prioritizes employee growth and guest satisfaction. Both Hotel Leo and Heliotrope Hotel offer uniquely tailored services and amenities designed to exceed the expectations of their discerning clientele, making them beloved destinations for luxury travelers and business guests alike. The managing company is committed to innovative practices, focusing on... Show More
Job Requirements
- College or university degree
- Three or more years of experience in a management role at an inn, hotel or resort
- Strong people management skills including coaching, motivating, delegating, scheduling and relationship-building
- Strong communication skills including ability to write contracts, reports, business correspondence and operations manuals
- Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
- Ability to create a team environment within and across departments
- Strong general management skills including time management, information analysis, planning and organizing, decision making, problem solving and delivery of results
- Strong computer literacy in Microsoft Office especially Word, PowerPoint and Excel
- Strong financial management skills including budget management, expense control, forecasting and analysis of financial statements
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
- Working knowledge of all applicable laws, codes and regulations
Job Qualifications
- College or university degree
- Experience in management role at hospitality properties
- Strong leadership and team building abilities
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite
- Knowledge of budget and financial management
- Understanding of hospitality industry regulations
- Ability to analyze data and guest feedback
- Strong problem-solving skills
- Excellent organizational and time management skills
Job Duties
- Oversee hotel front desk operations for both Hotel Leo and Heliotrope Hotel
- Work with General Manager in communicating all details through daily pre-shift meetings and manager and department meetings
- Select, supervise, train, develop, schedule, discipline, and counsel rooms division staff
- Establish and achieve quality and guest satisfaction goals
- Respond in a courteous and prompt manner to all guest questions, complaints and/or requests
- Analyze guest insights to identify and meet customer expectations and build on guest loyalty
- Prepare weekly schedule of staff according to business volumes
- Educate and train all team members in compliance with governmental regulations
- Ensure staff is properly trained on quality, service, and safety standards and has the tools and equipment to carry out job duties
- Monitor forecast to ensure labor and direct expenses are held within budgeted guidelines
- Manage yield strategy and keep the property management system and reservations online interface current with rate strategy
- Manage room blocks and reservations, contract cut-off dates, and guest room assignments
- Ensure the fulfillment of any special instructions related to all room reservations
- Monitor the revenue forecast to ensure labor and direct expenses are held within budgeted guidelines
- Provide assistance with the execution of group and social events including billing
- Ensure all credit and financial transactions are handled in a secure manner
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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