Complex General Manager – Juniper Hotel Cupertino, Curio Collection by Hilton & DoubleTree by Hilton San Jose

Hilton is a globally recognized leader in the hospitality industry, known for its exceptional service and commitment to creating memorable experiences for guests across its world-class hotels and resorts. Founded with a vision to fill the earth with the light and warmth of hospitality, Hilton has become a symbol of excellence and innovation in the hotel management sector. The company boasts a broad portfolio of diverse brands, each dedicated to providing unparalleled service and comfort to travelers worldwide. With over 3 billion guests welcomed, Hilton's influence extends globally, supported by a culture that values integrity, leadership, teamwork, ownership, and a sense of urgency to deliver the best outcomes. This culture has earned Hilton multiple accolades on the World's Best Workplaces list by Great Place to Work and Fortune, highlighting its dedication to both guest satisfaction and employee well-being.

The role offered is a pivotal leadership position within Hilton’s hotel management team, focusing on financial management and operational excellence across multiple hotel departments. This position requires applying specialized knowledge in financial management within the hospitality industry to analyze and direct changes to hotel department budgets to ensure profitability and sustained growth. The successful candidate will collaborate closely with sales and marketing teams, revenue optimization experts, and distribution strategists to craft and execute initiatives that maximize financial performance. Supervisory responsibilities include hiring, coaching, disciplining, and evaluating department heads and key personnel, fostering a high-performance culture that promotes continuous development and team member satisfaction.

This leadership role involves direct communication with hotel ownership to report results and align strategic development plans to ensure the hotel’s long-term success. In addition, the position requires oversight of the hotel’s budget preparation and forecasting, as well as reviewing performance metrics such as balanced scorecards to guide decision-making. The candidate will supervise seven department directors and be expected to travel 5% domestically between hotel sites, demonstrating flexibility and commitment to the hotel's operational needs. The location for this role is at 2050 Gateway Plaza, San Jose, CA 95110, with opportunities for periodic telecommuting after six months of favorable employment.

Hilton’s core values are embedded in this role, emphasizing passion for hospitality, acting with integrity, inspiring through leadership, promoting teamwork, ownership, accountability, and maintaining a focus on delivering immediate, impactful results. Hilton invests significantly in its team members’ personal and professional development, offering a suite of benefits to support wellbeing, career growth, and financial security. These include incredible travel perks, employee stock purchase plans, paid parental leave, personalized caregiving support, crisis concierge services, mental health resources, generous paid time off, and comprehensive health and welfare benefits.

Joining Hilton means becoming part of an award-winning workplace culture that celebrates diversity, inclusion, and excellence. Whether you are launching your career or seeking new challenges, Hilton provides a supportive environment that fosters growth, creativity, and fulfillment. This is a unique opportunity to lead in one of the industry’s top brands, contributing to Hilton’s legacy of hospitality and shaping the future of travel experiences worldwide.