Complex General Manager - Hampton Inn/Homewood Suites Boston Seaport

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $180,000.00 - $190,000.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Mental Health Resources
Paid Time Off
Parental leave
Travel discount program
401(k) Plan
educational assistance
Career growth opportunities
employee recognition programs
Daily Pay access

Job Description

Hampton Inn/Homewood Suites Boston Seaport is a distinguished dual-brand hotel located in the vibrant Seaport District of Boston, under the prestigious Hilton portfolio. This high-performing property combines the efficiency of select-service operations with the versatility of extended-stay accommodations, catering to a diverse clientele of both business and leisure travelers. Situated near key landmarks such as the Boston Convention & Exhibition Center and downtown Boston, the hotel benefits from a robust market environment fueled by strong demand. The property prides itself on offering contemporary guest rooms and suites, complemented by amenities including complimentary breakfast, versatile meeting spaces, a fitness center, and thoughtfully designed public areas. Operating with a sharp focus on financial results, operational excellence, and guest satisfaction, Hampton Inn/Homewood Suites Boston Seaport fosters a collaborative and results-driven work culture that aligns with Hilton’s high standards.

The General Manager role at this esteemed dual-brand location commands a dynamic and commercially savvy leader to direct the complete spectrum of hotel operations. This strategic position requires a keen focus on delivering exceptional guest experiences while driving strong financial performance. The successful candidate will provide hands-on leadership and forward-thinking strategy across departments such as rooms, food and beverage, and sales. Cultivating productive relationships with ownership and key stakeholders is an essential aspect of the role, alongside nurturing a motivated and service-oriented team to achieve operational goals. As a frontline ambassador of the brand, the General Manager will lead a talented team, champion outstanding customer service, and steer the hotel in a competitive, fast-paced marketplace. This opportunity is well-suited for an experienced hospitality professional passionate about elevating team effectiveness and guest satisfaction, striving to maintain excellence within the Hilton family. The position includes an annual salary range of $180,000 to $190,000, commensurate with experience, alongside eligibility for Hilton's Annual Incentive Plan and long-term incentive programs. Hilton is committed to the growth and wellbeing of its Team Members, providing a supportive work environment and enriching benefits to aid personal and professional development.

Job Requirements

  • Bachelor's degree in hospitality management or related field preferred
  • Minimum of 2 years' hotel general manager experience
  • Proven experience managing operations of large properties
  • Ability to manage labor relations and union partnerships
  • Excellent communication and leadership skills
  • Commercially driven with strong focus on results
  • Local knowledge of Boston market preferred

Job Qualifications

  • Minimum of 2 years' experience as a Hotel General Manager
  • Proven track record managing a property with $20M+ annual revenue and 200+ rooms
  • Experience in labor relations and union partnerships
  • Strong leadership and team motivation skills
  • Experience with Hilton brand operations preferred
  • Demonstrated ability to drive guest and employee satisfaction
  • Local experience in Boston hospitality market

Job Duties

  • Oversee all hotel operations to ensure exceptional guest experience
  • Drive strong financial performance and operational excellence
  • Provide leadership and strategic direction across rooms, food and beverage, and sales departments
  • Build and maintain relationships with ownership and key stakeholders
  • Foster a high-performing, service-driven team culture
  • Manage labor relations and union partnerships
  • Ensure compliance with Hilton brand standards and local regulations

Job Criteria

Experience

Expert Level (7+ years)


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