Complex General Manager

HHM Hotels is a distinguished leader in the hospitality industry, well-known for its commitment to excellence and guest satisfaction. With a growing presence in the New York City region, the company operates a portfolio of select service hotels designed to offer memorable experiences with exceptional service and comfort. HHM Hotels is dedicated to fostering a workplace culture that values collaboration, innovation, and continuous development, making it an exemplary employer in the competitive hospitality market.

The company is currently seeking a Complex General Manager to oversee operations for two of its select service properties in New York City. This pivotal leadership role demands a dynamic professional capable of managing multiple hotel locations while ensuring maximum profitability and superior guest experiences. As a Complex General Manager, you will be entrusted with the strategic leadership and daily operational management of these properties, directly influencing their financial success and reputation.

This full-time position offers a clear growth path leading to regional leadership roles such as Regional Director of Operations and Vice President of Operations. The role involves a diverse set of responsibilities spanning leadership, guest experience enhancement, financial performance management, and operational excellence. By leading and mentoring a multifaceted team, you will instill a culture of high performance and accountability, ensuring that each property meets the exacting standards expected in one of the world’s most competitive hospitality markets.

Key focus areas include cultivating a welcoming and efficient operational environment, consistent delivery of outstanding guest services, and sophisticated financial oversight. You will be responsible for setting service standards, personalizing guest interactions, and swiftly resolving any challenges to guarantee guest satisfaction. Additionally, you will develop and execute strategies to optimize revenue streams, control expenses, and adhere to budget goals while maintaining compliance with quality and safety benchmarks.

Moreover, the Complex General Manager will play an active role in employee development by championing continuous learning and professional growth opportunities within the team. This role requires strong leadership skills, business acumen, and hospitality expertise. The candidate should ideally possess an associate or bachelor's degree in business, hospitality, or a related field, alongside proven hotel management experience.

HHM Hotels offers an attractive benefits package including medical, dental, and vision insurance, paid time off, 401k company match, and additional perks like travel discounts and commuter benefits. Employees enjoy quarterly bonuses, wellness programs, and support for educational and professional development, reaffirming HHM Hotels’ commitment to its people.

The work environment demands physical stamina including standing for extended periods, walking, lifting up to 25 pounds, and occasional travel, suited for a motivated individual ready to thrive in a demanding yet rewarding hospitality career. With core values rooted in capability, service, excellence, agility, and ownership, HHM Hotels invites passionate hospitality professionals to lead its exciting growth journey in New York City and beyond.