Complex General Manager

HHM Hotels is a prominent hospitality company with a commitment to delivering exceptional guest experiences in competitive markets. The company specializes in managing select service properties, providing guests with comfortable, efficient, and welcoming environments across its portfolio of hotels. With a strong presence in the New York City region, HHM Hotels is recognized for fostering a culture of excellence, innovation, and operational effectiveness among its hotel teams. The company places a high value on leadership development, employee growth, and maintaining strong financial performance while upholding superior service standards. Known for its focus on quality and customer satisfaction, HHM Hotels continues to expand its footprint and enhance its position as a preferred employer and hospitality provider in the region.

The available position is for a Complex General Manager at HHM Hotels, overseeing two select service properties within the bustling New York City market. This full-time leadership role involves comprehensive responsibility for hotel operations, profitability, and guest satisfaction. The Complex General Manager will manage a diverse team, driving collaboration, accountability, and continuous improvement across multiple departments, including front office, housekeeping, and maintenance. Key performance indicators for this role include revenue optimization, expense control, and delivering an outstanding guest experience through effective service standards and swift issue resolution.

The position offers a clear career growth path, with opportunities to advance to Regional Director of Operations and eventually Vice President of Operations. Leadership is a crucial focus, emphasizing mentoring, motivation, and fostering a workplace culture that encourages innovation and high performance. The role requires strategic financial oversight, including budget development, revenue management, and financial analysis to ensure targets are met or exceeded. Operational excellence is paramount, with the manager ensuring seamless hotel functions, adherence to safety and quality protocols, and continuous enhancements in guest services.

Employee development is also a central aspect of this role, with the Complex General Manager tasked with supporting professional growth and ongoing learning within the team. This commitment to staff empowerment aids in maintaining low turnover and a strong, capable workforce. HHM Hotels offers a robust benefits package which includes medical, dental, and vision insurance, paid time off, 401k company match, life insurance, travel discounts, commuter benefits, and various wellness and educational programs. The dynamic work environment requires physical activity such as standing and walking for extended periods, occasional lifting, and occasional travel, suited to candidates prepared for an active leadership role.

Working at HHM Hotels means joining an organization that values people as its greatest asset, driven by core beliefs of service, excellence, agility, and ownership. The Complex General Manager role is ideal for experienced hospitality professionals passionate about driving operational success and delivering superior guest experiences in one of the world's most vibrant hotel markets.