Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,900.00 - $67,100.00
Work Schedule
Flexible
Benefits
Health Insurance
Travel Discounts
Employee assistance program
Learning and development opportunities
Flexible Paid Time Off
Work-life balance
401(k) program
Employee Stock Purchase Program
Commuter support
Job Description
Hilton Grand Vacations is a global leader in hospitality and vacation ownership, renowned for providing exceptional resort experiences and premier destinations. With a dedicated team of over 14,000 members worldwide, Hilton Grand Vacations is committed to delivering memorable moments for its guests through outstanding service, innovation, and a people-first culture. As an award-winning workplace, the company fosters an inclusive environment where every individual is valued and empowered to contribute to collective success. The organization places great emphasis on professional growth, recognizing achievements large and small, and promoting a healthy work-life balance for its team members. The Cottages at South Seas Island Resort, managed under this prestigious brand, is a 120-key resort set along beautiful coastal landscapes, offering guests a premium vacation ownership experience with a strong sense of community and natural beauty.
The role of Complex General Manager at The Cottages at South Seas Island Resort is a pivotal leadership position within Hilton Grand Vacations. This full-time position demands a hands-on general manager who thrives in a dynamic and fast-paced environment, managing multiple Homeowners Associations (HOAs) and intricate resort operations. The ideal candidate will play a central role in steering the resort’s strategic initiatives, making key decisions, and ensuring operational excellence across various departments including front office, housekeeping, maintenance, security, and recreational services. This position involves close collaboration with the HOA Boards, project management teams, and internal stakeholders to deliver seamless, customer-centric solutions. Additionally, the General Manager must exhibit strong project management skills, financial acumen, and the ability to foster a culture of trust, diversity, equity, and inclusion.
The responsibilities extend beyond standard management duties to include detailed oversight of resort functions, budget adherence through cost and labor control, and frequent communication with homeowners and governance bodies. The ideal candidate will lead by example, inspiring and developing a motivated workforce while continuously enhancing the resort’s physical and service standards. Commitment to guest safety and security is paramount, supported by a comprehensive crisis management plan. Hilton Grand Vacations encourages candidates who can effectively juggle the complexities of vacation ownership management, HOA regulations, and the demands of a multi-faceted resort setting to apply.
Joining Hilton Grand Vacations means becoming part of a company that values your well-being with exceptional benefits starting from day one, including comprehensive healthcare, travel discounts, flexible paid time off, and an employee stock purchase program. With a culture centered on inclusivity and belonging, Hilton Grand Vacations supports your career advancement through learning opportunities and a collaborative workplace environment. As a Complex General Manager, you will have a meaningful impact on the lives of guests and team members alike, contributing to a company dedicated to excellence and memorable experiences. This position offers the chance to lead a flagship resort while enjoying the backing and resources of a global hospitality powerhouse.
The role of Complex General Manager at The Cottages at South Seas Island Resort is a pivotal leadership position within Hilton Grand Vacations. This full-time position demands a hands-on general manager who thrives in a dynamic and fast-paced environment, managing multiple Homeowners Associations (HOAs) and intricate resort operations. The ideal candidate will play a central role in steering the resort’s strategic initiatives, making key decisions, and ensuring operational excellence across various departments including front office, housekeeping, maintenance, security, and recreational services. This position involves close collaboration with the HOA Boards, project management teams, and internal stakeholders to deliver seamless, customer-centric solutions. Additionally, the General Manager must exhibit strong project management skills, financial acumen, and the ability to foster a culture of trust, diversity, equity, and inclusion.
The responsibilities extend beyond standard management duties to include detailed oversight of resort functions, budget adherence through cost and labor control, and frequent communication with homeowners and governance bodies. The ideal candidate will lead by example, inspiring and developing a motivated workforce while continuously enhancing the resort’s physical and service standards. Commitment to guest safety and security is paramount, supported by a comprehensive crisis management plan. Hilton Grand Vacations encourages candidates who can effectively juggle the complexities of vacation ownership management, HOA regulations, and the demands of a multi-faceted resort setting to apply.
Joining Hilton Grand Vacations means becoming part of a company that values your well-being with exceptional benefits starting from day one, including comprehensive healthcare, travel discounts, flexible paid time off, and an employee stock purchase program. With a culture centered on inclusivity and belonging, Hilton Grand Vacations supports your career advancement through learning opportunities and a collaborative workplace environment. As a Complex General Manager, you will have a meaningful impact on the lives of guests and team members alike, contributing to a company dedicated to excellence and memorable experiences. This position offers the chance to lead a flagship resort while enjoying the backing and resources of a global hospitality powerhouse.
Job Requirements
- Bachelor's degree
- 3-5 years of prior General Manager experience
- 5 years of management experience in a comparable property
- comprehensive knowledge of vacation ownership principles, practices, and procedures
- familiarity with HOA laws and regulations
- strong financial analysis skills
- excellent written and verbal communication skills
- ability to foster diversity, equity, and inclusion
- project management experience preferred
Job Qualifications
- Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort
- must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status
- must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion
- must possess excellent written and verbal communication skills
- 3-5 years of prior General Manager experience
- 5 years of management experience in a comparable property
- project management experience is preferred
- BA/BS/Bachelor's Degree
Job Duties
- Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions
- instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity
- collaborates and builds partnerships and works collaboratively with others to meet shared objectives
- coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied
- action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision
- communicates continuously with the Homeowners Association(s) Board of Directors
- develops and maintains cost and labor controls to ensure operation within budget
- must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team
- conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property
- commitment and dedication to our people-first culture
- ensure guest/owner safety and security
- maintain crisis management plan
- assures compliance with labor laws and respects areas of responsibility
- works closely with developer, homeowners' association, project management and in-house sales and marketing leadership
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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