Complex Event Manager

Highgate Hotels is a premier real estate investment and hospitality management company with a diverse global portfolio encompassing more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Managing assets valued at over 15 billion dollars, Highgate has established itself as a forward-thinking leader in the hospitality sector for over three decades. The company excels in every phase of the property lifecycle, including planning, development, recapitalization, and disposition, making it an innovative force in the market. With a strong focus on creating unique and lifestyle-focused hotel brands alongside legacy and independent properties, Highgate integrates contemporary programming and advanced digital technology to ensure optimal guest experience and operational efficiency.

Highgate Hotels prides itself on its executive team of experienced hospitality professionals and its global corporate presence, positioning it as a trusted partner for ownership groups and major hotel brands worldwide. The company leverages cutting-edge revenue management tools that accurately track and anticipate evolving market trends to maximize asset performance and maintain competitive advantage. The company’s commitment to service excellence and operational mastery has secured its reputation as an industry innovator dedicated to delivering high-quality accommodations and services.

The Complex Event Manager role at Highgate Hotels is vital to the successful execution of group business, managing all facets from sales turnover through event completion and financial reconciliation. This position underscores the importance of delivering profitable operations while maintaining high standards of product quality and service. The Complex Event Manager is responsible for managing banquet and catering budgets, fostering creative marketing initiatives to promote business growth, reducing employee turnover, and ensuring effective management of revenue and payroll budgets. A critical part of the role is maintaining productivity without compromising service quality.

This role acts as a key liaison between clients and operational departments to guarantee seamless event execution, client satisfaction, and repeat business opportunities. It requires strong interpersonal skills, including clear communication, problem-solving aptitude, and the ability to multitask and prioritize efficiently under pressure. The position demands proactive leadership in event coordination, ensuring compliance with company standards, and actively participating in hotel meetings and training sessions. This role may also require participation in management on duty coverage, addressing guest and employee concerns tactfully and effectively, and maintaining a visible presence during events to support staff and resolve any issues promptly.

Highgate Hotels seeks a candidate with a comprehensive understanding of all hotel operations, including guest services, reservations, housekeeping, audiovisual, accounting, food and beverage, and engineering departments. The ideal candidate has a minimum of two to five years of progressive experience in hotel management or as a meeting planner, proficiency in relevant software, and an understanding of food and beverage preparation, regulatory compliance, and inventory systems. Flexibility in working hours, including weekends and holidays, is necessary, along with physical capability for light lifting. This is a yearly compensated position that offers a unique opportunity to join an industry-leading company committed to professional growth, operational excellence, and delivering exceptional guest experiences.