Complex Event Manager

Highgate is a leading real estate investment and hospitality management company recognized for its extensive portfolio valued at over $15 billion, encompassing more than 400 hotels across diverse regions including North America, Europe, the Caribbean, and Latin America. With a distinguished 30-year history, Highgate is celebrated as an innovator in the hospitality industry, offering comprehensive guidance through every phase of the property lifecycle from initial planning and development through to recapitalization and disposition. The company's portfolio is notably diverse, featuring bespoke lifestyle hotel brands, well-established legacy brands, and unique independent hotels and resorts. Highgate leverages cutting-edge revenue management tools that identify and anticipate market trends to enhance performance and maximize asset value. Supported by an experienced executive team and global corporate offices, Highgate remains a trusted partner for major ownership groups and prominent hotel brands worldwide.

The Complex Event Manager role at Highgate is pivotal in ensuring the seamless execution of group business transitioned from the sales department. This position involves overseeing all aspects of assigned events from coordination and supervision through to closure and financial reconciliation, all while maintaining profitable operations and delivering exceptional service quality. The Complex Event Manager plays a key role in achieving the hotel's banquet and catering budget targets by actively marketing innovative ideas, monitoring revenue and payroll budgets, and reducing employee turnover through effective management practices. This role demands adherence to high standards of productivity and quality, as well as active collaboration with clients and internal departments to guarantee successful meetings and events that foster repeat business. The manager serves as the main point of contact for clients, ensuring a warm and professional communication style, managing event logistics, overseeing pricing and menu proposals, and responding promptly to guest concerns. Ongoing participation in training, meetings, and operational oversight, including M.O.D. coverage, is essential for maintaining Highgate's service excellence and operational standards. The position demands flexibility for working long hours, weekends, and holidays as needed to ensure the successful delivery of all events. Overall, the Complex Event Manager is instrumental in contributing to the hotel's reputation for outstanding guest experiences and operational efficiency, aligning with Highgate's commitment to innovation and excellence in hospitality management.