Complex Director of Group Sales

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $136,000.00 - $179,000.00

Work Schedule

Standard Hours

Benefits

Relocation assistance

bonus eligible

Health Insurance

Retirement Plan

Paid Time Off

Training and Development

Job Description

Marriott International is a leading global hospitality company renowned for its diverse portfolio of properties that span from luxurious gateway city hotels to distinctive resort locations worldwide. Among its prestigious brands, JW Marriott stands out as part of Marriott's luxury portfolio, offering guests a high-end lodging experience enriched by exceptional service and refined ambiance. With over 100 properties globally, JW Marriott is committed to a culture where associates come first, fostering an environment of innovation, genuine care, and continuous development.

This particular role is based in Tampa, Florida, at 505 Water St, and is a full-time, management-level position within the Sales and Marketing category. The job offers an attractive salary range of $136,000 to $179,000 annually, with eligibility for bonus compensation. Importantly, relocation assistance is available for suitable candidates, underscoring Marriott International's commitment to attracting top talent regardless of location.

The position centers on managing the property’s group sales efforts for a large-scale hotel featuring significant group functions exceeding 300 peak rooms. The role involves both reactive and proactive group sales strategies aimed at achieving and surpassing group revenue goals while maintaining high levels of guest and associate satisfaction. The incumbent will lead an on-property team of group sales associates, focusing on building long-term, value-based customer relationships to support sales objectives and brand initiatives.

Key responsibilities include developing and managing the group sales budget, forecasting revenue, and implementing comprehensive group sales and marketing plans that address revenue targets, customer engagement, and market positioning. This role demands a dynamic leader who can effectively negotiate, book local group business, and recommend realistic sales goals for team members. The manager also ensures smooth operational handoffs from sales to event execution, consistently guaranteeing high-quality service according to Marriott’s Customer Service and Brand Standards.

Leadership is a critical facet of this position; the successful candidate will mentor and develop sales associates, driving a culture of performance excellence using structured processes such as the Leadership Performance Process. They will collaborate cross-functionally with other sales offices, human resources, operations, and local industry contacts to align efforts and maintain competitive advantage. Furthermore, the role includes monitoring guest issues that arise during the sales process, facilitating their resolution through appropriate stakeholder channels.

Marriott International prides itself on fostering a diverse and inclusive workplace where associates' unique backgrounds are valued and celebrated. This inclusive ethos extends to the recruitment process and ongoing employment practices. The company promotes equal opportunity and non-discrimination, providing a supportive environment where talent can flourish.

The role offers more than just a job; it presents an opportunity to join an acclaimed global team within a brand synonymous with hospitality excellence. Working at JW Marriott means becoming part of a community driven by a shared commitment to delivering "Wonderful Hospitality. Always." and nurturing an atmosphere where you can do your best work, begin your purpose, belong, and become the best version of yourself. With comprehensive training, development programs, and a luxury work environment dedicated to holistic well-being, this position is well-suited for individuals passionate about hospitality and leadership in group sales.

Job Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
4 years experience in the sales and marketing or related professional area
or 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing or related professional area
demonstrated skills in supervising a team
group sales experience

Job Qualifications

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 4 years experience in sales and marketing or related professional area
or 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 2 years experience in sales and marketing or related professional area
demonstrated skills in supervising a team
group sales experience
4 year college degree preferred

Job Duties

functions as the leader of the property’s group sales effort for properties with a significant number of events over 300 peak rooms
solicits, books and develops local group business
recommends booking goals for sales team members
develops and manages group sales revenue and operation budgets, and provides forecasting reports
works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market
assists with selling, implementation and follow-through of group sales promotions
executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards
executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
participates in and practices daily service basics of the brand
coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions
verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service
manages the property's reactive and proactive group sales efforts
monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders
maintains successful performance by increasing revenues, controlling expenses and providing a return on investment
implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process
maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events
performs other duties as assigned to meet business needs
works collaboratively with off-property sales channels to verify the property needs are being achieved and the sales efforts are complementary, not duplicative
interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments
executes exemplary customer service to drive customer satisfaction and loyalty
serves the customer by understanding their needs and recommending appropriate features and services
gains understanding of the hotel’s primary target customer and service expectations
develops a close working relationship with operations to execute strategies at the hotel level
manages and directs the on-property group sales effort to achieve hotel revenue goals by proactively targeting current and new high value accounts
works with the Director of Sales and Marketing to establish understanding of sales strategy
partners with Human Resources to attract, develop and retain the right people
creates effective structures, processes, jobs and performance management systems
sets goals and expectations for direct reports using the Leadership Performance Process
forecasts talent needs and manages talent acquisition strategy with Human Resources
keeps an active list of the competition’s best sales people and executes a recruitment plan
supports tools and training resources for sales associates
champions leadership development and workforce planning priorities
identifies, trains and mentors group sales associates
transfers functional knowledge and develops group sales skills of other discipline managers
shares responsibility for achieving group revenue goals, guest and associate satisfaction
provides day-to-day leadership oversight to the on-property group sales associates with focus on building long-term, value-based customer relationships that enable achievement of sales objectives