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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Travel opportunities
Professional development programs
Employee Discounts
Job Description
Highgate Hotels is a prominent leader in the real estate investment and hospitality management sectors, managing a diverse portfolio exceeding $15 billion in assets across over 400 hotels worldwide. These properties span North America, Europe, the Caribbean, and Latin America. Founded over 30 years ago, Highgate has established itself as an innovative force in the hospitality industry, known for expertly navigating all phases of the property lifecycle, from initial planning and development to recapitalization and disposition. The company places significant emphasis on developing bespoke lifestyle hotel brands, trusted legacy brands, as well as independent hotels and resorts that combine contemporary... Show More
Job Requirements
- Must be able to effectively communicate both verbally and in writing with all levels of employees and guests
- Must be effective at listening, understanding, and clarifying concerns
- Must be able to multitask and prioritize departmental functions
- Approach all encounters with guests and employees in a friendly, courteous and service-oriented manner
- Attend all required meetings and trainings
- Maintain regular attendance in compliance with company standards
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with company standards and regulations
- Maximize productivity efforts and assist in problem solving
- Must be effective in handling problems including anticipating, preventing, and resolving
- Must be able to understand and evaluate complex information and data
- Must maintain confidentiality of information
- Perform other duties as requested by management
- Long hours sometimes required
- Able to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently to lift, carry, push, or pull objects
Job Qualifications
- At least 3 years of progressive hotel sales experience
- Must have a valid driver’s license
- Must have knowledge and ability to analyze reports
- Experience with Lighthouse, Amadeus preferred
- Marriott MarRFP and MINT experience preferred
- Marriott Consolidated Inventory System CI experience a plus
Job Duties
- Attend and be prepared for daily Highgate Hotel Business Review meeting
- Develop a full working knowledge of hotel operations including Food and Beverage, Guest Services and Reservations
- Develop complete knowledge of company sales policies and SOPs and ensure adherence by sales team
- Meet or exceed set sales goals
- Operate within established sales expense budget
- Participate in M.O.D. coverage as scheduled
- Initiate and follow up on leads
- Maintain an active sales solicitation program
- Monitor production of top accounts and evaluate market trends
- Connect and maintain local negotiated accounts and develop new accounts
- Regularly contact existing accounts based on tracing frequencies
- Invite clients for entertainment, lunches, tours and property visits
- Assist in implementing special promotions
- Prepare required reports timely
- Conduct professional property inspections with clients
- Use computerized sales management systems to manage business
- Work closely with brand Global Sales Office
- Develop networking through community and professional activities
- Entertain clients
- Travel as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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