Complex Business Sales Manager

Highgate Hotels is a prominent leader in the real estate investment and hospitality management sectors, managing a diverse portfolio exceeding $15 billion in assets across over 400 hotels worldwide. These properties span North America, Europe, the Caribbean, and Latin America. Founded over 30 years ago, Highgate has established itself as an innovative force in the hospitality industry, known for expertly navigating all phases of the property lifecycle, from initial planning and development to recapitalization and disposition. The company places significant emphasis on developing bespoke lifestyle hotel brands, trusted legacy brands, as well as independent hotels and resorts that combine contemporary programming with advanced digital proficiency.

Highgate Hotels leverages cutting-edge revenue management tools designed to anticipate market shifts, enabling the company to maximize asset value and maintain a competitive edge in the hospitality market. Supported by a team of seasoned hospitality executives and global corporate offices, Highgate maintains strong partnerships with major hotel brands and top ownership groups, underscoring its reputation as a reliable and forward-thinking partner in the hotel management space. More information about Highgate Hotels can be found at www.highgate.com.

The Complex Business Transient (BT) Sales Manager role at Highgate Hotels is a critical position focused on building strong relationships and managing a portfolio of accounts in specific market segments. This role demands a deep familiarity with Global Distribution Systems (GDS), Psuedo-City Codes (PCC), and detailed reporting mechanisms. The BT Sales Manager is tasked with actively soliciting new business, maintaining ongoing engagement with current clients, and driving revenue through strategic account management. In addition to meeting or exceeding sales goals, the role involves coordination with various hotel departments including Food and Beverage, Guest Services, and Reservations to ensure an integrated approach to guest satisfaction and sales success.

Responsibilities include attendance at daily Highgate Hotel Business Review meetings, adhering to company sales policies and standard operating procedures (SOPs), and operating within budget limits for the sales department. The BT Sales Manager plays a crucial role in monitoring and analyzing account production and market trends while directly contributing to the growth and development of new and existing business accounts. This includes inviting clients for property tours, entertainment, and other events to strengthen relationships.

The role requires a hands-on approach to managing sales activities through the hotel’s computerized sales management system, inclusive of booking business, generating reports, and blocking space. The BT Sales Manager also collaborates closely with the brand’s Global Sales Office and actively pursues networking opportunities through community involvement and professional associations. A readiness to travel and engagement in hosting or entertaining clients are essential components of this position.