Community Technology Support Coordinator

LCS is a leading organization devoted to enhancing the lives of seniors through exceptional living experiences and compassionate resident care. As a progressive and growing company, LCS prides itself on its strong commitment to community service, employee development, and fostering an inclusive and collaborative work environment. The company is widely recognized for its hospitality promises and principles, which shape a culture of respect, integrity, and innovation. Employees at LCS are actively involved in volunteer activities, committee participation, and team collaboration, promoting a dynamic and supportive atmosphere for personal and professional growth.

The Community Technology Support Coordinator role at LCS is a specialized and critical position focused on delivering comprehensive technical support within the community setting. This role is essential in assisting both residents and staff with hardware and software issues, providing technical guidance, facilitating training, and ensuring seamless technology integration throughout the community. The position is designed for an individual who is self-directed and adept at prioritizing various community needs, contributing to a positive user experience for all stakeholders.

Key responsibilities include providing break-fix support, troubleshooting, and resolving technical challenges for residents' personal devices such as smartphones, tablets, iPads, and computers, as well as maintaining home Wi-Fi and voice assistant devices. In addition, the coordinator supports community technologies including audiovisual systems used in communal areas like theaters and multi-purpose rooms. The role involves traveling to residents' homes and team members' workstations to deliver, install, repair, and network consumer electronic devices. Furthermore, this position serves as the frontline escalation point for staff technology support, addressing issues ranging from hardware and software to network infrastructure and telecommunications.

This role requires a professional with strong technical proficiency in Microsoft, Apple, and general network systems, excellent troubleshooting skills, and a passion for providing outstanding customer service, particularly in a senior living community environment. It also involves educating and training residents and staff through in-person and virtual formats to ensure effective use of technology applications and platforms. The coordinator is expected to monitor helpdesk systems, manage vendor relationships, maintain equipment inventory, and assist in budget and licensing compliance.

The position offers an estimated salary range of $57,000 to $71,000 annually and requires occasional travel within the campus community (up to 10%). LCS emphasizes equal opportunity employment and requires a post-offer background check including reference verification. By joining LCS, candidates become part of an industry leader recognized as a top workplace in the USA and Iowa, with opportunities for ongoing career development and advancement. This position is ideal for technical professionals who are eager to apply their skills in a meaningful and community-focused setting, contributing to the well-being and enhanced lifestyle of seniors.