Community Services Asst

Austin, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Benefits

competitive salary

flexible schedule

Professional growth opportunities

Supportive management team

collaborative work environment

Community engagement opportunities

Part-time employment

Job Description

MorningStar Community Association is a prominent homeowners association located in Georgetown, Texas. It operates within one of the city’s most vibrant and engaged master-planned communities, offering residents an exceptional living environment with a strong focus on community culture and resident satisfaction. MorningStar is known for consistently high Net Promoter Scores (NPS) of 90-100, reflecting excellent resident experience and community engagement. With a robust calendar of community events that have grown from fewer than 100 attendees to over 500 participants, MorningStar provides a welcoming, dynamic place for residents to connect and feel at home. The association prides itself on its dedicated and professional team, which works to uphold community standards and operational excellence. If you are passionate about community services and want to contribute to a thriving residential environment, joining MorningStar Community Association offers a unique opportunity to make a tangible difference in people’s daily lives and in the community’s overall success.

The Part-Time Community Services Assistant position is a critical role within MorningStar Community Association's Community Operations and Resident Services department. Reporting to the Community Manager and Assistant Community Manager, this role functions as the welcoming face of the HOA onsite office, ensuring that residents, guests, and vendors feel valued and supported from their first contact to their final interaction at the front desk. This part-time position requires adaptability and responsiveness to meet the office needs and includes occasional flexibility for community events, special projects, and coverage support.

The Community Services Assistant plays an integral part in delivering a superior resident experience through excellent customer service, organized administrative support, and proactive communication. Duties include greeting visitors warmly, managing phone inquiries, resolving or escalating resident concerns with professionalism, maintaining a tidy and efficient office environment, and assisting with community event preparations and logistics. The role also involves handling digital communication tools and community management software such as TownSq, which supports seamless community engagement. Candidates for this role should be approachable, highly organized, detail-oriented, and capable of multitasking effectively in a fast-paced, resident-facing environment. Dependability, discretion, and a positive, team-oriented attitude are essential traits for success in this role. This position offers a competitive salary commensurate with experience and the chance to work closely with a management team that values contribution and fosters professional growth within a community deeply committed to its residents.

Job Requirements

18+ years old
have a high school diploma or GED
legally eligible to work in the United States
can navigate through different application systems
competency in Microsoft Office applications
have a naturally positive attitude and be a team player
ability to communicate clearly and professionally, both verbally and in writing
pleasant, friendly attitude, with an ability to adapt to change
strong listening skills, ability to multi-task, attention to detail, time management, problem resolution, and decision-making skills

Job Qualifications

High school diploma or equivalent
minimum 1 year of customer service, receptionist, administrative, or office experience preferred
strong verbal and written communication skills - clarity, grammar, and professionalism matter
basic computer proficiency including Microsoft Office and email
dependable, punctual, and able to maintain strict confidentiality
ability to multitask calmly and stay organized in a busy, resident-facing environment
prior experience in an HOA, property management, municipal office, or community services role preferred
familiarity with HOA management platforms (TownSq or similar)
experience handling multi-line phone systems or high-volume front desk environments
bilingual (English/Spanish) a plus
experience with event coordination or community outreach

Job Duties

Greet residents, guests, and vendors in a friendly and professional manner
answer incoming phone calls promptly and direct or resolve resident inquiries with accuracy and courtesy
provide information regarding community amenities, policies, procedures, events, and HOA governance documents
assist residents with navigating community platforms including TownSq and amenity access requests
de-escalate resident concerns professionally and escalate to management when warranted with accurate notes
respond to general office email correspondence as directed by management
maintain a clean, organized, and welcoming office environment at all times
perform filing, data entry, document preparation, copying, scanning, and record-keeping duties
distribute community information, forms, violation notices, and correspondence as directed
coordinate with visiting vendors and contractors - log arrivals, verify authorization, and notify appropriate staff
assist with mail sorting, package logging, and outgoing correspondence
monitor and restock office supplies
notify management of replenishment needs
maintain confidentiality of resident records, financial data, and sensitive HOA matters
assist with planning logistics, setup, teardown, and staffing support for community events
help prepare event materials including flyers, sign-in sheets, name tags, and supply lists
assist with posting community communications to social media, digital platforms, and community boards as directed
provide on-site presence and resident interaction support during community events when requested
operate and learn community management software (TownSq or equivalent HOA platform)
utilize Microsoft Office Suite (Word, Excel, Outlook) for daily administrative tasks
assist with basic digital communications including email, calendar management, and document sharing
learn and use any new systems introduced by management (access control, call box systems, etc.)