Community Relations Manager

Sunny Isles Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $73,974.20 - $121,317.70

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee assistance program

Paid holidays

Job Description

The City is seeking a highly skilled and motivated Community Relations Manager to join the Cultural & Community Services department. The City is known for its commitment to providing quality community programs, facilities, and services that engage residents and visitors alike. Positioned as a vital local government entity, the City manages a range of community centers, parks, welcome centers, and specialized facilities aimed at enriching the quality of life of its citizens. The Community Relations Manager will play a pivotal role in supporting the Cultural & Community Services Director and Assistant Director in achieving the department's goals and mission through comprehensive oversight and management of assigned community facilities and the City Welcome Center.

This position is essential and classified as a management role, demanding a dedicated professional capable of performing highly responsible administrative, supervisory, and operational duties. The Community Relations Manager is responsible for the efficient planning, organizing, and management of community programs and services, emphasizing outstanding customer service and community engagement. This role demands expertise in budgeting, financial administration, contract and procurement management, staff supervision, and coordination of volunteer and internship programs. Furthermore, the manager will oversee the city's sponsorship programs and ensure the smooth operation of customer service locations, including registration, access control, and technology systems designed to support and enhance resident and visitor interaction.

Key workplace locations under this manager's oversight include Pelican Community Park, the Welcome Center, Government Center, Intracoastal Sports Park, and other upcoming sites. The Community Relations Manager is tasked with maintaining the highest quality of customer service to provide an exceptional experience known as The Height of Living for all patrons utilizing city facilities, parks, programs, and events. Integral to the role are responsibilities such as managing facility rentals, supervising online registration platforms, overseeing customer service teams, and spearheading community outreach efforts that build strong partnerships with neighborhood associations, schools, and local business groups.

Candidates for this position must bring solid experience in municipal operations, recreation, visitor services, or related hospitality fields, coupled with a leadership approach that fosters staff development, employee engagement, and continuous improvement in service delivery. The position requires strong operational acumen in human resources, including recruitment, training, performance evaluation, and professional development planning. The Community Relations Manager will also actively contribute to strategic policy formulation to drive departmental efficiency and effectiveness.

This is a full-time, essential personnel management position that requires the incumbent to be available for the City’s four major annual events: City Anniversary, Egg Scramble, Boogie by the Beach, and Winter Fest. The role provides an excellent opportunity for a proactive and community-focused individual to make a tangible difference within a vibrant and supportive local government environment. This position offers professional growth alongside the chance to contribute to the betterment of the community through innovative and inclusive programming and facilities management.

Job Requirements

Bachelor's degree in public administration, recreation management, hospitality management, business administration or closely related field
Three years of professional and progressively responsible supervisory experience in local government or recreation, or an equivalent combination of education, certification, training, and/or experience
Experience in visitor services, community affairs or hospitality preferred
CPR and Pediatric First Aid certification within three months of hire
Valid Florida Driver's License
Ability to read, speak, and write in Spanish, Russian and/or other languages preferred
Certified Parks & Recreation Professional (CPRP) certification preferred

Job Qualifications

Bachelor's degree in public administration, recreation management, hospitality management, business administration or related field
Minimum three years of supervisory experience in a relevant field
Proven experience in managing community facilities or visitor services
Strong background in budget and financial management
Experience with procurement and contract management
Knowledge of human resources practices including recruitment and training
Effective communication and interpersonal skills
Ability to coordinate multiple projects and staff
Proficiency in customer service management
Ability to work independently and make decisions
Familiarity with community outreach and partnership building
Commitment to city policies and mission
Valid Florida Driver's License
CPR and Pediatric First Aid certification preferred
Multilingual skills are an asset

Job Duties

Manage, supervise, and coordinate financial activities and operations of the department including accounts payable and receivable, budget preparation, and divisional payroll
Manage, supervise, and coordinate procurement operations including developing specifications, sourcing, requisition processing and monitoring, inventory, quality assurance, RFQs, ITBs, RFPs, bidding process, and contract management including specifications, quotes/bids, requisitions, purchase orders, and compliance with city purchasing policies and applicable laws
Oversee preparation and maintenance of accounts payable/receivable records for programs
Prepare and check documents, records, and applications for accuracy and completeness
Oversee financials for the Cultural & Community Services Administrative division including cost centers, program revenue, credit cards, petty cash, and accounts
Research and manage grant opportunities for the department
Manage, supervise, and coordinate human resource functions such as recruitment, evaluations, employee setup, training, attendance monitoring, and educational reimbursement requests
Manage personnel files and coordinate human resource functions with employees
Coordinate employee training and development plans, identify required certifications and professional development opportunities, track completion, and support continuous learning and improvement
Plan and implement departmentwide employee appreciation initiatives to support engagement, morale, and retention
Oversee management of Pelican Community Park, Welcome Center, Government Center, Intracoastal Sports Park customer service locations, and future locations
Monitor and evaluate customer service quality to ensure The Height of Living experience for patrons of city facilities, parks, programs, and events
Oversee park and facility rentals including applications, availability, permits, fee collection, and coordination with city staff
Manage online registration portals and payment systems
coordinate with vendors, Finance, and IT to maintain functionality and secure transactions
Oversee customer service areas including phone coverage, public assistance, registrations and payments, mail handling, supply ordering, and information services
Review documents for accuracy and compliance
Direct Welcome Center and tourism operations, ensuring accurate information on city services, programs, events, and attractions, and coordinating tourism initiatives and materials
Oversee Resident ID Card Program and access control systems including eligibility verification, issuance, renewal, database accuracy, and coordination with security and IT
Supervise, train, schedule, and evaluate staff, interns, and volunteers
assign work and recommend hiring, promotion, discipline, and termination per city policies
Recruit, onboard, schedule, and supervise interns and volunteers
assign projects and prepare evaluations with educational institutions as applicable
Lead community outreach, build partnerships with neighborhood associations, schools, civic and business groups, and participate in community meetings and events
Manage city sponsorship program and maintain relationships with community partners and sponsors
Ensure high customer service standards at all facilities
establish protocols, monitor service quality, and resolve escalated issues
Maintain positive working relationships with employees, contractors, and the public
represent the city professionally
Participate in strategic policy formulation and implementation to improve department effectiveness
Prepare correspondence, reports, agendas, and records related to facility usage, program participation, rentals, finances, and customer feedback
analyze data and recommend improvements
Assist with tracking and documentation of storm-related events
Ensure compliance with all city policies and procedures
Exercise independent judgment and initiative
Identify and recommend cost control measures in departmental operations
Perform other related duties as assigned