Community Outreach Specialist

Salinas, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $90,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Flexible work schedule

Professional development opportunities

Job Description

ClinNEXUS Inc. is a leading healthcare organization committed to transforming lives through innovative, patient-centered care solutions. Founded with a mission to bridge healthcare gaps, ClinNEXUS combines advanced technology, data analytics, and compassionate care practices to deliver outstanding outcomes for patients and communities. The organization focuses on enhancing access to care, improving patient engagement, and optimizing health management for underserved populations, particularly those involved with Medi-Cal and Medicaid programs. ClinNEXUS takes pride in its collaborative approach, partnering with community organizations, healthcare providers, and social service agencies to create a seamless and integrative health experience that supports complex care environments.

The Community Outreach Specialist position at ClinNEXUS is a pivotal role designed to establish and grow the company’s footprint within the Monterey, Santa Cruz, and Salinas areas. This position is essential in building strong referral pathways and relationships with Medi-Cal members qualified for Enhanced Care Management (ECM) services. The specialist will blend community outreach, partner development, member engagement, and enrollment assistance to develop a sustainable and effective program presence from the ground up. The role requires significant time spent in the field at various locations such as health fairs, federally qualified health centers (FQHCs), shelters, clinics, behavioral health settings, and community events.

Success in this hands-on position means converting local relationships and community awareness into a thriving referral pipeline that supports improved healthcare coordination for vulnerable populations. Day-to-day responsibilities will include direct member engagement, eligibility screenings, referral tracking, consent acquisition, and collaboration with intake and care management teams to facilitate enrollments. The Community Outreach Specialist will play a critical role as part of the outreach and enrollment team, serving at times as an onsite ECM representative to ensure smooth workflows and effective communication between ClinNEXUS and partner entities.

This is a full-time, field-based role offering a salary range of $72,000 to $90,000 annually, plus eligibility for bonuses. The position emphasizes autonomy, community interaction, and the ability to influence local healthcare delivery through strategic outreach and partnership development. Working closely with diverse populations and multiple stakeholders, this specialist must be highly organized, communicative, and motivated by a mission to improve health equity. The job demands reliable transportation, a valid California driver’s license, and readiness to navigate an evolving healthcare landscape in a dynamic, community-focused environment.

Job Requirements

Education equivalent to high school diploma or higher
minimum two years’ experience in healthcare outreach or related fields
valid California driver’s license
reliable personal transportation
proof of insurance for vehicle
clean driving record
ability to work independently in a field-based role
strong verbal and written communication skills
proficiency with computer platforms including Google Workspace
ability to pass background check and drug test
ability to undergo credentialing processes including FACIS and licensure verification
ability to stand and walk for extended periods
willingness to frequently travel locally within Monterey, Santa Cruz, and Salinas
ability to maintain confidentiality and comply with HIPAA and other regulatory requirements

Job Qualifications

Two or more years of experience in healthcare outreach, community health work, care coordination, intake, enrollment, or social services
strong understanding of Medi-Cal/Medicaid programs including CalAIM and underserved populations
experience managing referral pipelines with accurate and timely documentation
ability to engage members across phone, in-person, and field settings
ability to work independently while meeting team goals and compliance requirements
strong relationship-building skills with community partners and diverse populations
demonstrated problem-solving skills and comfort in evolving environments
ability to translate community insights into growth strategies
highly organized with excellent communication and documentation habits
proficiency with Google Workspace, HealthCloud for Salesforce, or similar platforms
valid California driver’s license and reliable transportation
able to meet credentialing requirements such as background checks and drug testing
preferred qualifications include Associate’s or Bachelor’s degree, direct ECM, CalAIM, Medi-Cal managed care experience in the region, background as a Community Health Worker, Promoter, Medical Assistant, or Case Manager, existing relationships in the Monterey/Santa Cruz/Salinas area, and Spanish fluency

Job Duties

Establish ClinNEXUS's presence through health fairs, community events, churches, shelters, food distribution sites, and behavioral health settings
build referral partnerships with community-based organizations, FQHCs, hospitals, clinics, behavioral health providers, social service agencies, housing organizations, and county programs
educate community partners on Enhanced Care Management eligibility, member benefits, referral pathways, and the ClinNEXUS care model
identify and engage potential ECM members in person, by phone, or in the field
conduct preliminary eligibility screenings, obtain member consent, and convert qualified referrals into active enrollments in coordination with intake and care management teams
serve as an onsite ECM representative when assigned, collaborating with discharge planners and care transition teams
document outreach, referral, screening, and enrollment activities, maintaining organized pipeline tracking
track and report key metrics including referral volume, conversion, partner engagement, and event activity
conduct or support social determinants of health screenings, escalate urgent member needs, and ensure warm handoffs to care teams
maintain confidentiality and ensure compliance with all relevant regulations and documentation requirements