Community Operations Coordinator

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $24.04 - $26.44

Work Schedule

Flexible

Benefits

401(k)

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Job Description

Cohere Life, Inc. is a dedicated organization focused on enriching community living and fostering vibrant neighborhoods. As a steward of community well-being, Cohere Life coordinates various community operations and services to help build safer, more collaborative, and thriving environments. Based in Austin, TX, the company primarily serves neighborhoods like Mueller, providing operational support to Property Owners Associations and maintaining high standards of service and community engagement. Cohere Life values trust, reciprocity, and spirit, which guide the way the company interacts internally and externally, encouraging a culture committed to respect, collaboration, and mutual support.

The Community Operations Coordinator role at Cohere Life is an essential full-time position offering a competitive hourly wage ranging from $24.04 to $26.44. This role reports directly to the Director of Community Operations and plays a key role in supporting the daily functions and goals of the Mueller Property Owners Association. The position advances the community's mission by ensuring smooth day-to-day operations, fostering meaningful resident interactions, and managing vital administrative tasks. As the first point of contact for residents, vendors, and volunteers, the coordinator helps sustain a welcoming and organized community atmosphere.

Responsibilities include providing high-quality customer service with a friendly yet assertive approach, managing resident verifications and amenity access, and supporting building and meeting logistics. The role demands excellent organizational skills, attention to detail, and the ability to collaborate effectively with multiple leaders and community members. Alongside administration duties like scheduling, preparing meeting materials, tracking records, and responding to inquiries, the coordinator plays an active role in community engagement efforts. This includes supporting community events, advocating for compliance with community policies, and participating in ongoing personal development through Cohere's Councils of Excellence.

Professionalism, discretion, integrity, and flexibility are crucial in this role, as it requires navigating sensitive information and addressing complex community situations with sound judgment. Technological adeptness is equally important, as the coordinator uses various software suites including Microsoft Office, Adobe Creative Suite, and property management platforms such as Vantaca and Workday to efficiently manage tasks. Experience in customer service and administrative roles within professional environments is highly valued, alongside strong communication and problem-solving skills.

This role is ideal for individuals passionate about community development, who thrive in dynamic, collaborative settings, and are eager to contribute positively while supporting diverse leadership needs. Cohere Life's commitment to equal employment opportunity and encouragement for people with criminal records to apply reflects its inclusive hiring philosophy. This position offers a meaningful chance to impact community life positively while growing professionally within an organization that prioritizes values-driven governance and exceptional service delivery.

Job Requirements

High school diploma or equivalent
experience in customer service
proficiency with Microsoft Office Suite
excellent communication skills
ability to manage multiple priorities with attention to detail
flexibility to work a varied schedule including occasional after-hours events
ability to maintain confidentiality
willingness to handle escalated situations assertively and professionally
physical ability to prepare and maintain office and meeting spaces
familiarity with property management software preferred
must be a dependable and conscientious worker

Job Qualifications

Possession of a bachelor’s degree or applicable work experience in a related field preferred but not required
experience in customer service and working in a professional environment
excellent verbal, written, and personal communication skills
excellent troubleshooting skills
conscientious and dependable work ethic and attention to detail
organization, prioritization, follow-up, and time management skills
ability to keep the organization’s vision and values at the forefront of decision-making and action
sound judgment and the ability to make routine decisions independently
ability to work independently and in a team environment
outstanding customer service instincts and professionalism while demonstrating an enthusiastic, positive, and professional demeanor
comfort with tech tools including Microsoft Office Suite, Adobe Creative Suite, and property management and workflow systems such as Vantaca and Workday
leadership abilities, positive outlook, self-motivation, and problem solving abilities
effective communication, motivation, cooperation, and conflict resolution skills
discretion, integrity, and ability to maintain confidentiality
innovative and creative problem solving using a win-win approach
highly collaborative and able to support multiple leaders and team members effectively

Job Duties

Provide high-level customer service with a friendly, caring, and confident demeanor
serve as the primary point of contact for Mueller stakeholders and residents, responding quickly and accurately by solving problems, directing requests, and escalating issues as appropriate
support the resident-verification and amenity access process and security control system
maintain building operations for the Mueller POA office by tracking, ordering office supplies, preparing and restoring office and meeting spaces, and maintaining an organized office environment
provide executive administrative support to the Executive Director and three additional Directors, including scheduling, meeting coordination, document preparation, and follow-up
assist leadership with preparing reports, presentations, communications, and project-related documentation
coordinate leadership, board, and committee meetings, prepare agendas, take minutes, and track action items
maintain strict confidentiality regarding resident information, internal operations, personnel matters, and sensitive communications
support communication efforts by promoting community initiatives, programs, and outreach activities
manage customer service needs with a friendly and caring yet assertive demeanor following standards and guidelines
coordinate board, committee, internal, and partner meetings and room reservations, setup, audiovisual needs, food, and beverage
serve as the Vantaca 'traffic cop' for residents and internal team members
maintain records in cloud-based storage files ensuring document accuracy and accessibility
provide administrative and logistical support for community events, workshops, and engagement activities
participate in Cohere’s Councils of Excellence and ongoing personal and professional development
attend after-hours events as necessary
perform additional operational or administrative tasks as assigned to support the effectiveness and efficiency of the Mueller POA and Cohere