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Community Manager - Evergreen Landing

Gastonia, NC, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $20.00 - $22.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and Development
flexible schedule
Employee Discounts

Job Description

The hiring organization is a well-established multifamily property management company committed to providing quality housing and exceptional service to its residents. As a leader in affordable housing management, the company operates several properties with a focus on professional growth, resident satisfaction, and operational excellence. Known for its progressive approach to property management and resident relations, this company fosters a collaborative and supportive working environment where community managers play a pivotal role in the success and reputation of each site. The company values integrity, professionalism, and innovation in property management practices, ensuring compliance with all relevant regulations while maintaining a welcoming atmosphere for residents and staff alike.

The role of Community Manager is a critical leadership position responsible for the full oversight and daily operations of an assigned property within the company's portfolio. Reporting directly to the Regional Manager or Area Manager, the Community Manager leads, supports, and mentors community associates to align with the corporate mission and achieve established business goals. This position requires strong leadership and communication skills to manage staff performance, foster a positive and supportive environment, and ensure compliance with federal, state, and local regulations regarding housing and resident services.

A Community Manager's responsibilities encompass a broad range of duties, including supervising and training associates, conducting performance evaluations, and managing resident relations. The manager must attract and retain residents by executing effective marketing campaigns and adhering to rigorous resident selection criteria. Financial oversight is also a significant part of the role, which includes rent collection, managing security deposits, and assisting in the preparation of the annual operating budget. Additionally, the Community Manager is responsible for maintaining the property's physical condition by overseeing maintenance requests, vendor work, and ensuring cleanliness and safety across the property.

This position requires the ability to work effectively in a fast-paced, multitasking environment, balancing administrative duties with interpersonal interactions. The successful candidate must demonstrate sound business judgment, creativity, and strong decision-making capabilities while maintaining professionalism and delivering excellent customer service. Experience in affordable housing programs such as Tax Credit, HUD, or Rural Development is highly preferred, along with property management licenses and certifications like ARM or CAM. Proficiency in property management software such as One Site and computer literacy are necessary to perform the role effectively.

Working as a Community Manager involves a flexible schedule that may include evenings and weekends to meet the needs of residents and the community. The role demands a hands-on approach, with frequent property inspections and direct engagement with residents, associates, vendors, and corporate leadership. Ideal candidates bring a performance-oriented mindset, motivation to produce measurable results, and a genuine commitment to supporting a diverse community through responsive management practices. This position is an excellent opportunity for experienced property management professionals seeking to advance their careers in a dynamic and supportive environment while making a meaningful impact on residents' quality of life.

Job Requirements

  • High school diploma or equivalent
  • property/community manager state level license where required
  • minimum three (3) years property management experience preferred
  • computer literacy
  • experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
  • proficiency in One Site preferred
  • work flexible schedule including evenings and weekends
  • travel independently for the purpose of conducting property business
  • have a government issued state ID or valid driver's license if required
  • able to access all areas of the property including multilevel structures
  • able to work at a computer for a minimum of 7 hours daily
  • excellent communication skills

Job Qualifications

  • Ability to perform all functions of an assistant community manager
  • strong leadership skills
  • strong communication skills
  • decision-making abilities
  • ability to motivate portfolio and team members
  • ability to handle interruptions in a rapidly changing, multitasking environment
  • high attention to detail and ability to prioritize
  • sound understanding of multifamily management and operations
  • excellent customer service skills
  • high degree of creativity
  • sound business judgment
  • self-starter and diplomatic
  • performance oriented and highly motivated
  • computer literacy
  • excellent written and oral communication skills

Job Duties

  • Full oversight of assigned property
  • supervise and provide training to community associates
  • evaluate associates performance, including the completion of annual performance reviews
  • counsel underperforming associates and provide constructive feedback to improve performance
  • create positive, welcoming, supportive environment for residents, visitors, and community associates
  • attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
  • maintain knowledge and awareness of market conditions affecting leasing and operations
  • develop and execute effective marketing and advertising campaigns for apartment leasing
  • assist with development and implementation of resident services programming
  • maintain sound rent collection procedures, including following up with delinquent accounts
  • deliver rent deposits to bank and submit relevant documentation
  • oversee security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns
  • maintain familiarity with all procedures and requirements for accounts payable
  • participate in the preparation of the annual operating budget, and work with the Regional Manager to maintain budgetary guidelines
  • monitor landlord-tenant relations and mediate disputes when necessary
  • utilize maintenance software program to enter in and track service request, and regularly review maintenance reports
  • conduct walk-through and follow up for vendors work on site
  • inspect apartments for move in condition and turn over status
  • inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
  • ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed

Job Criteria

Experience

Mid Level (3-7 years)


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