Community Manager - Cape Fear Hotel

Redwood Communities, Inc., an affiliate of Redwood Housing, is a leading multifamily property management company specializing in affordable housing communities across the United States. With a robust portfolio and a commitment to enhancing the quality of life for residents, Redwood Communities partners closely with government agencies and prominent non-profit organizations. Their mission focuses on raising living standards at the communities they manage, making them an influential and compassionate presence in the affordable housing sector. Known for fostering professional growth and excellence within their team, Redwood Communities stands out as a reputable employer dedicated to its workforce and the communities they serve.

The position available is for a Community Manager responsible for overseeing the daily operations, financial health, and leadership of multiple multifamily housing communities. Specifically, this role will be situated at a senior historic 95-unit apartment building located in Cape Fear, Wilmington, NC. The Community Manager will ensure the property operates efficiently, maintains high economic occupancy rates, meets budget targets, and delivers an exceptional resident experience. Working Monday through Friday from 8 am to 5 pm, the ideal candidate will earn a competitive salary ranging from $68,000 to $70,000 annually.

This position entails comprehensive oversight of property management operations consistent with HUD regulations and company policies. The Community Manager will conduct property inspections, maintain compliance with federal and local laws including Fair Housing and ADA, and ensure all property records are meticulously organized. Financial management duties include preparing and controlling budgets, managing cash flows through rent collection, and assisting with investor reporting, ensuring the financial viability of the property.

The role also demands strict adherence to HUD compliance requirements, including handling resident certifications and recertifications according to HUD Handbook 4350.3, managing TRACS, EIV, MOR, REAC reporting, and promptly addressing audit findings to retain high compliance scores. Leasing and marketing responsibilities involve maintaining high occupancy levels through proactive strategies and complying with HUD and Fair Housing guidelines in all promotional efforts.

Resident relations are vital in this role, where fostering a welcoming and positive community environment leads to increased satisfaction and retention. The Community Manager will address resident concerns swiftly and manage resident engagement activities to maintain strong community ties. Additionally, supervising, recruiting, and training on-site staff, conducting performance reviews, and promoting a positive culture aligned with company values are essential leadership responsibilities.

Redwood Communities offers exceptional benefits including medical coverage with over 90% of premiums covered and a fully employer-paid HSA medical plan option, 100% company-paid dental and vision insurance, flexible spending accounts, life and AD&D insurance, comprehensive voluntary insurance plans, a pre-tax and Roth 401(k) program with full company match of the first 6% contributions, an employee assistance program with round-the-clock counseling, three weeks paid time off annually, and 12 paid holidays plus two floating holidays. These benefits underscore Redwood Communities’ commitment to supporting their team’s health, financial security, and work-life balance.

This is a unique opportunity for experienced professionals in multifamily affordable housing management looking to make a significant impact within a respected organization that values leadership, compliance, and community enrichment. Redwood Communities is an Equal Opportunity Employer dedicated to fostering diverse and inclusive workplaces where every team member can thrive.