Job Overview
Employment Type
Full-time
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
Paid Time Off
Paid holidays
401(k) Plan
inclusive work environment
Complimentary resort stay
Job Description
Roberts Resorts & Communities is a nationally operating company that is experiencing remarkable growth and expansion. Dedicated to building vibrant communities and fulfilling the dreams of thousands of families, Roberts Resorts & Communities has committed itself to core values including resourcefulness, integrity, passion, and exceptional customer service. With a current focus on positively impacting the lives of more than 30,000 families, the company is forging a future where quality living environments and memorable community experiences are at the forefront.
At the heart of Roberts Resorts & Communities is a mission to turn visions into reality by cultivating a culture that thrives on integrity and dedication. The company’s comprehensive approach involves delivering outstanding service, fostering meaningful connections, and maintaining high standards across their resorts and residential communities. Employees are encouraged to bring passion and creativity to their roles, contributing to a collective effort that prioritizes resident satisfaction and community well-being.
The role of Community Manager at Roberts Resorts & Communities is a pivotal position focused on developing strong resident relations through exemplary customer service. This full-time position requires an individual who can balance diplomacy with firmness to maintain order and enhance the quality of life within the community. Responsibilities include planning, organizing, and leading team members while safeguarding the community’s integrity by implementing customized policies alongside corporate directives. The Community Manager acts as a liaison with government agencies to ensure operational success and plays a key role in coordinating activities across various departments within the company.
This role demands a proactive approach to community maintenance, financial management, marketing, and personnel development. The Community Manager ensures that the community meets Roberts' curb appeal standards through regular inspections, manages operations and improvements, and oversees budget preparation and financial reporting. They supervise rent collection and deposits, develop and implement marketing strategies to maximize resident retention, and organize resident relation programs that strengthen community bonds.
Performance objectives include compliance with company policies, maintaining occupancy goals, recruiting and developing staff, submitting accurate reports, and ensuring adherence to HUD and Fair Housing regulations. Additional duties may be assigned as needed, requiring adaptability and a problem-solving mindset. The position’s commitment to upholding the values and strategic goals of Roberts Resorts & Communities makes it integral to the company’s continued growth and excellence in service.
This is a full-time employment opportunity that offers a comprehensive benefits package designed to support employee health, professional growth, and lifestyle. Roberts Resorts & Communities values diversity and equal opportunity, fostering an inclusive workplace where every individual’s contributions are respected and recognized. Potential candidates who are passionate about property management and community development, and who possess strong leadership, financial acumen, and customer service skills, will find this role rewarding and challenging.
At the heart of Roberts Resorts & Communities is a mission to turn visions into reality by cultivating a culture that thrives on integrity and dedication. The company’s comprehensive approach involves delivering outstanding service, fostering meaningful connections, and maintaining high standards across their resorts and residential communities. Employees are encouraged to bring passion and creativity to their roles, contributing to a collective effort that prioritizes resident satisfaction and community well-being.
The role of Community Manager at Roberts Resorts & Communities is a pivotal position focused on developing strong resident relations through exemplary customer service. This full-time position requires an individual who can balance diplomacy with firmness to maintain order and enhance the quality of life within the community. Responsibilities include planning, organizing, and leading team members while safeguarding the community’s integrity by implementing customized policies alongside corporate directives. The Community Manager acts as a liaison with government agencies to ensure operational success and plays a key role in coordinating activities across various departments within the company.
This role demands a proactive approach to community maintenance, financial management, marketing, and personnel development. The Community Manager ensures that the community meets Roberts' curb appeal standards through regular inspections, manages operations and improvements, and oversees budget preparation and financial reporting. They supervise rent collection and deposits, develop and implement marketing strategies to maximize resident retention, and organize resident relation programs that strengthen community bonds.
Performance objectives include compliance with company policies, maintaining occupancy goals, recruiting and developing staff, submitting accurate reports, and ensuring adherence to HUD and Fair Housing regulations. Additional duties may be assigned as needed, requiring adaptability and a problem-solving mindset. The position’s commitment to upholding the values and strategic goals of Roberts Resorts & Communities makes it integral to the company’s continued growth and excellence in service.
This is a full-time employment opportunity that offers a comprehensive benefits package designed to support employee health, professional growth, and lifestyle. Roberts Resorts & Communities values diversity and equal opportunity, fostering an inclusive workplace where every individual’s contributions are respected and recognized. Potential candidates who are passionate about property management and community development, and who possess strong leadership, financial acumen, and customer service skills, will find this role rewarding and challenging.
Job Requirements
- High school diploma or GED
- Minimum 1 year of property management experience
- Understanding of property management financial aspects
- Knowledge of basic accounting principles
- Knowledge of property management rules and regulations
- Competency in MS Office and related software
- Customer focus
- Customer service and interpersonal skills
- Attention to detail
- Ability to work in fast-paced environment
- Problem-solving skills
- Flexibility to work non-business hours
- Valid driver’s license
- Ability to read, write, and speak English and Spanish fluently
Job Qualifications
- High school diploma or GED
- Minimum 1 year of proven property management experience
- Fully understand property management and financial aspects
- Knowledge of basic accounting principles
- In-depth knowledge of property management rules and regulations
- Competency in MS Office and relevant software including Campground Manager/Master and Rent Manager
- Strong customer focus and bottom-line orientation
- Customer service and interpersonal skills for tenant relations
- Attention to detail in handling applications and tenant issues
- Ability to thrive in a fast-paced environment
- Problem-solving skills
- Flexibility to respond during non-business hours
- Valid driver's license
- Fluency in English and Spanish
Job Duties
- Develop good resident relations with epic customer service
- Plan, organize, and lead subordinates
- Safeguard and implement changes to ensure community integrity
- Set and implement community-specific policies and procedures
- Liaise with government agencies to maintain cooperation
- Coordinate with other company departments
- Achieve high-quality service standards
- Manage community maintenance and curb appeal
- Oversee operations, maintenance, administration, and improvements
- Prepare and manage operating budgets and financial variance reports
- Supervise monthly rent collection and ensure accurate record keeping
- Demonstrate excellent customer service and develop rapport with residents
- Develop and monitor marketing strategy for resident retention and prospect generation
- Conduct marketing surveys and analyze competitors
- Implement resident relations programs
- Achieve and maintain occupancy goals
- Recruit, train, and develop staff
- Submit timely and accurate reports
- Ensure compliance with HUD and Fair Housing regulations
- Perform additional duties as assigned
Job Criteria
Experience
No experience required
Job Location
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