COMMUNITY MANAGER

New Rochelle, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $66,000.00 - $67,000.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability insurance

Retirement Plan

Paid Time Off

holiday time off

Associate Shopping Program

Health and wellness programs

Discount Marketplace

Identity Theft Protection

Pet insurance

Commuter Benefits

Employee assistance program

Flexible Spending Accounts (FSAs)

Paid parental leave

Personal Leave

Job Description

Rapport is a specialized division of FLIK Hospitality Group, a member of Compass Group USA, focused on all aspects of guest and employee services, meeting and event planning, and conference center management. Unlike recruitment agencies, Rapport is committed to fostering long-term career development by employing ambassadors directly, thus providing comprehensive benefits and personalized growth opportunities. This division invests heavily in its ambassadors by offering tailored training and individual development programs to help them achieve their career aspirations. Working at Rapport means joining a vibrant global community where talents collaborate, share ideas, and contribute to a workplace culture that transcends local boundaries. With a warm and inclusive onboarding process, new hires are supported to become the very best versions of themselves, equipped with skills that prepare them for future leadership roles within the company.

The role of Community Manager at Rapport plays a vital part in shaping an engaging, positive, and inclusive workplace culture. This professional is tasked with planning and executing engagement events that connect employees, enhancing communication strategies, and maintaining high morale among teams. The Community Manager ensures a seamless workplace experience by overseeing event logistics, providing operational resources to stakeholders, and leading a supportive team that drives projects to completion. This role also acts as a pivotal connector between vendors, clients, and departments, coordinating efforts to elevate workplace services. The Community Manager is responsible for creating, implementing, and enforcing workplace policies and procedures that foster a productive and welcoming environment. An ideal candidate is adaptable, independent, and a strong collaborator with exceptional organizational skills and creativity. They thrive in dynamic environments, can solve problems effectively, and possess a passion for developing innovative solutions to improve workplace engagement. This full-time position offers an annual salary between $66,000 and $67,000, accompanied by a wide array of benefits such as medical, dental, vision coverage, retirement plans, paid time off, and more, all designed to support a healthy work-life balance and career growth.

Job Requirements

High school diploma or equivalent
Four years prior work experience required
Experience in office service in a professional or corporate work environment, hospitality, or similar background preferred
Strong verbal and written communication skills
Proficient in Microsoft Office
Capacity to work independently and successfully complete projects
Proactive mindset to anticipate and support changes in business
Ability to effectively manage multiple tasks simultaneously
Strong organizational skills
Basic IT and AV skills
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Knowledge or ability to learn computer-based systems required for position functions
Ability to maintain professional appearance and attitude
Adherence to all policies and procedures required

Job Qualifications

High school diploma or equivalent
College preferred
Four years prior work experience required
Experience in office service in a professional or corporate work environment, hospitality, or similar background preferred
Strong verbal and written communication skills
Proficient in Microsoft Office
Capacity to work independently and successfully complete projects
Proactive mindset to anticipate and support changes in business
Ability to effectively manage multiple tasks simultaneously
Strong organizational skills
Basic IT and AV skills
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Knowledge or ability to learn computer-based systems required for position functions
Ability to maintain professional appearance and attitude
Adherence to all policies and procedures required

Job Duties

Track and report the success of events with pre-event and post-event reports and presentations
Track all facilities requests and job orders to completion
Enforce company workplace policies i.e. clean desk, open work areas etc.
Plan and execute weekly, monthly, quarterly and annual community engagement events
Curate global alignment within all company sites
Develop and maintain event budget
Preparation of monthly reports for client, including supply of statistics for key services
Maintain relationships with client stakeholders, soliciting feedback for continuous improvement
Serve as escalation for all previously communicated issues and concerns
Assist LOB with move logistics and space operation
Log calls for issues to suppliers
Liaise with suppliers to ensure timely issue resolution