Community Lead, One City Center

WeWork is a global provider of flexible workspace solutions, operating in more than 37 countries worldwide. As a company, WeWork focuses on creating environments where businesses of all sizes can thrive, fostering a community that empowers its members to achieve their best work and take their ideas to new heights. With a firm belief that the future of work is dynamic and collaborative, WeWork positions itself not just as a participant but as a leader in the evolving workspace industry. The company prioritizes innovation, member satisfaction, and community building as fundamental principles guiding its operations. At any WeWork location, members gain access to thoughtfully designed workspaces paired with amenities that encourage productivity and meaningful connections among professionals from varying backgrounds and industries.

The role of Community Lead at WeWork is crucial for delivering an elevated member experience and sustaining community engagement at the location level. Reporting daily to the assigned building, the Community Lead ensures that all members’ needs are met while upholding WeWork’s global standards for service and environment quality. This role involves a broad range of responsibilities such as managing membership engagement and retention through personalized interaction, anticipating member needs, and resolving issues swiftly and effectively to maintain high satisfaction levels. Community Leads orchestrate events that cater to members’ interests, facilitate networking opportunities, and foster a welcoming atmosphere for all members and their guests.

Depending on the specific site assignment, the Community Lead might engage with a diverse array of members across industries or concentrate on serving Enterprise clients who may have distinct operational and relationship management requirements. In either case, the role demands a balance between frontline member support and behind-the-scenes operational management including scheduling front desk coverage and coordinating with building management and third-party service providers.

This role also encompasses responsibilities related to move-in and move-out processes, ensuring new members are smoothly onboarded and departing members have the opportunity to provide feedback on their experience. Community Leads actively contribute to the success of events ranging from weekly social gatherings to larger value-driving activities by promoting them and overseeing building-specific operational needs. Safety and security form an integral part of the position with duties that include familiarity with emergency action plans, incident reporting, and responsiveness to emergencies or security concerns.

The Community Lead supports sales efforts by conducting tours for VIPs and prospects, facilitating communication between members and the growth team, and assisting with inquiries related to membership changes. Importantly, the role requires strong interpersonal, organizational, and communication skills to manage multiple priorities while providing attentive, personalized member service.

This position offers a base salary of $60,000 annually along with participation eligibility in incentive compensation plans. Full-time employees also benefit from a comprehensive benefits package including paid time off, parental leave, competitive healthcare options, 401k, and life and AD&D insurance. Working at WeWork means joining a vibrant community of professionals inspired to innovate and collaborate in an environment that values diversity, inclusion, and equal opportunity. As a Community Lead, you contribute directly to shaping a member-centric workplace that drives productivity, engagement, and professional growth.