Community Health Worker

Collingswood, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.50 - $38.82

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

retirement savings options

wellness programs

Comprehensive benefits package

Job Description

Oak Street Health is a leading healthcare provider dedicated to improving health outcomes for adults on Medicare. The company focuses on delivering personalized, comprehensive care that addresses both medical and social determinants of health. Oak Street Health operates primarily through community-based health centers, committed to creating a more connected, convenient, and compassionate healthcare experience. The organization is part of the broader CVS Health family, which emphasizes innovation, accountability, and a commitment to quality and safety in healthcare delivery. This affiliation strengthens Oak Street Health's ability to offer integrated health solutions that simplify healthcare for patients, families, and communities.

The Community Health Worker (CHW) role at Oak Street Health is essential in bridging the gap between patients, their communities, and the healthcare system. CHWs serve as trusted advocates who meet patients in environments where they feel most comfortable, whether that's their home, community settings, or the Oak Street Health centers themselves. This role goes beyond traditional healthcare navigation by actively dismantling social and physical barriers that can prevent patients from achieving their wellness goals. By promoting health literacy, facilitating access to vital community resources related to housing, food security, and transportation, and maintaining frequent contact with patients, CHWs foster healthier lifestyles and improved quality of life. Working closely with Medical Social Workers and interdisciplinary clinical teams, CHWs address complex social needs that impact patients' health, requiring adaptability, empathy, strong communication, and excellent problem-solving skills. The position involves about 50% of time spent outside a clinical setting, highlighting the importance of community engagement and direct patient interaction. Offering a comprehensive benefits package, competitive pay ranging from $18.50 to $38.82 per hour based on experience and qualifications, and a $1,500 sign-on bonus, Oak Street Health’s CHW role represents an impactful career opportunity for individuals passionate about community health and patient advocacy. This full-time role, located in Philadelphia, PA, emphasizes the value of building meaningful relationships and making a measurable difference in patients' lives by connecting them with necessary resources and support systems.

Job Requirements

Minimum of 1 year of experience in a case management type position, either in healthcare, community-based role, or social service environment
Strong oral and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Dedication to serving the community and building meaningful relationships
Proficient computer skills (i.e. Windows, GSuite, Microsoft, etc.)
US work authorization

Job Qualifications

Minimum of 1 year of experience in a case management type position, either in healthcare, community-based role, or social service environment
Strong oral and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Dedication to serving the community and building meaningful relationships
Proficient computer skills (i.e. Windows, GSuite, Microsoft, etc.)
US work authorization
Community Health Worker certification or Associates or Bachelors in a related field (strongly preferred)
Experience working on multidisciplinary teams with organizations, agencies, patients, and community members (strongly preferred)
Expertise of local community resources, including access and benefits for patient needs (strongly preferred)
Fluency in another language (preferred)
Experience utilizing electronic medical record systems (preferred)
A problem-solving orientation and a flexible, positive attitude (preferred)

Job Duties

Connect patients and help with applications to eligible state benefits and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health
Facilitate communication between all identified parties involved in patients’ care as needed (e.g., family members, caregivers, medical providers, community-based organizations)
Meet with patients in patient-centered and patient-preferred locations (e.g., Oak Street Health center, patient’s home, external medical provider facility, community setting), spending 50% of time outside the clinic
Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and resource partners to coordinate patient needs
Manage patient referrals defined by the care team and collaborate with the Medical Social Worker (MSW) on action plans
Encourage patients to meet health goals set by the care team and celebrate achievements to improve patients’ self-efficacy and quality of life
Drive engagement with high risk individuals (e.g., completed specialty appointments, adherence to Post Discharge Visits) and may include accompaniment to appointments
Participate in interdisciplinary team meetings to ensure communication and support care team decision-making
Document interactions with patients in electronic medical record (EPIC) timely, maintaining HIPAA standards and confidentiality of protected health information
Manage time efficiently by setting priorities effectively and work independently while collaborating with the care team
Perform other duties as assigned