Community Engagement Coordinator and Admin Services- Full Time
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $29.00 - $35.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
flexible schedule
Community engagement opportunities
Job Description
The Berthoud Fire Protection District is a vital public safety organization dedicated to protecting the community and ensuring the well-being of its residents through timely fire response, prevention, and education. As a municipally managed fire protection district, it combines operational excellence with a commitment to community engagement and outreach. With a focus on safety, preparedness, and community relations, the District serves a dynamic role in both emergency response and public education, contributing to the overall resilience and safety of Berthoud and its surrounding areas.
The Administrative Services & Community Engagement Coordinator at the Berthoud Fire Protection District plays a crucial role in supporting the Fire Department leadership and administrative functions. Reporting directly to the Administrative Director, this position is responsible for a wide range of administrative, operational, and communications tasks that enhance the efficiency and effectiveness of the Department's activities. The Coordinator acts as a central point for information dissemination, organizational communication, and community relationship management, ensuring that both internal functions and public-facing initiatives run smoothly and professionally.
This role requires a highly organized individual capable of managing multiple priorities with professionalism and discretion. The Coordinator is responsible for preparing and distributing reports, coordinating calendars and events, supporting human resources tasks, and maintaining records compliance. In addition, the position supports public education, community engagement, and customer service efforts by preparing outreach materials, managing social media content, and serving as a key liaison between the District and the public. Through diligent administrative work and strategic communication efforts, the Coordinator helps promote the District's mission, programs, and accomplishments, building lasting community partnerships.
Operating in a fast-paced and sometimes interrupt-driven environment, the Coordinator must exhibit strong communication skills, excellent organizational abilities, and a proactive attitude toward problem-solving. The role includes managing sensitive information, supporting employee recognition and departmental celebrations, and ensuring the front office environment reflects the professionalism and values of the Berthoud Fire Protection District. Flexibility is important as the Coordinator may occasionally work evenings or weekends to support special events or community functions.
Overall, this position offers a unique opportunity for a candidate who is passionate about public service, enjoys engaging with diverse audiences, and possesses a talent for administrative excellence and community outreach. The role is essential in fostering positive relationships between the District and its stakeholders and plays a significant part in advancing the District's goals and enhancing public safety awareness throughout the community.
The Administrative Services & Community Engagement Coordinator at the Berthoud Fire Protection District plays a crucial role in supporting the Fire Department leadership and administrative functions. Reporting directly to the Administrative Director, this position is responsible for a wide range of administrative, operational, and communications tasks that enhance the efficiency and effectiveness of the Department's activities. The Coordinator acts as a central point for information dissemination, organizational communication, and community relationship management, ensuring that both internal functions and public-facing initiatives run smoothly and professionally.
This role requires a highly organized individual capable of managing multiple priorities with professionalism and discretion. The Coordinator is responsible for preparing and distributing reports, coordinating calendars and events, supporting human resources tasks, and maintaining records compliance. In addition, the position supports public education, community engagement, and customer service efforts by preparing outreach materials, managing social media content, and serving as a key liaison between the District and the public. Through diligent administrative work and strategic communication efforts, the Coordinator helps promote the District's mission, programs, and accomplishments, building lasting community partnerships.
Operating in a fast-paced and sometimes interrupt-driven environment, the Coordinator must exhibit strong communication skills, excellent organizational abilities, and a proactive attitude toward problem-solving. The role includes managing sensitive information, supporting employee recognition and departmental celebrations, and ensuring the front office environment reflects the professionalism and values of the Berthoud Fire Protection District. Flexibility is important as the Coordinator may occasionally work evenings or weekends to support special events or community functions.
Overall, this position offers a unique opportunity for a candidate who is passionate about public service, enjoys engaging with diverse audiences, and possesses a talent for administrative excellence and community outreach. The role is essential in fostering positive relationships between the District and its stakeholders and plays a significant part in advancing the District's goals and enhancing public safety awareness throughout the community.
Job Requirements
- knowledge of office administration records management customer service and public relations practices in a governmental or public safety setting knowledge of municipal fire service or public safety operations preferred
- strong written verbal and interpersonal communication skills including the ability to engage and inform diverse audiences in person by phone through email and in writing
- strong organizational time management and multitasking skills with the ability to manage competing priorities in a fast-paced environment with frequent interruptions
- ability to work independently with minimal supervision while exercising sound judgment maintaining confidentiality and handling sensitive information appropriately
- advanced working knowledge of word excel outlook and powerpoint with the ability to create organize track and maintain professional documents spreadsheets reports records and communications
- knowledge of website social media public communication and basic graphic design tools such as canva adobe express spark wevideo or similar platforms preferred
- ability to coordinate events outreach activities and public-facing programs and to develop clear professional written communications and visual materials for public distribution
- ability to represent the district professionally with employees community members stakeholders and partner agencies while demonstrating exceptional attention to detail accuracy organization and follow-through
Job Qualifications
- high school diploma or GED
- four years of administrative customer service communications community engagement office support or related experience
- valid driver’s license
- experience in a municipal fire service public safety communications or community engagement environment preferred
- associate’s degree in communications public relations marketing or related field preferred
- experience coordinating public outreach events social media or community engagement activities preferred
Job Duties
- prepares formats and distributes reports presentations agendas board packets meeting minutes policies procedures newsletters and other administrative documents
- coordinates calendars trainings travel ceremonies community events technology room setup and materials and facility scheduling
- tracks meeting action items and follow-up assignments to support timely completion
- manages mail deliveries office supplies departmental materials copier functionality and related service needs
- ensures administrative and public-facing areas are organized presentable and clean
- prioritizes and manages multiple assignments with frequent interruptions while exercising sound judgment and appropriate independence within assigned responsibilities
- assists with onboarding and offboarding processes
- assists with maintaining personnel records and compliance-related files
- maintains confidentiality of sensitive information
- supports employee recognition efforts promotions retirements awards and department milestone celebrations
- prepares and distributes operational reports press releases department communications and outreach or educational materials
- coordinates public education programs community risk reduction initiatives community service requests events ceremonies outreach activities and related scheduling with operational staff
- represents the District at community events meetings and outreach opportunities to promote awareness and strengthen relationships with community members
- develops content for social media the department website newsletters and other public-facing platforms including short videos visual content and public outreach campaigns
- monitors social media and public communication channels for comments messages feedback and engagement opportunities responding professionally and escalating issues when appropriate
- serves as a primary point of contact for public inquiries phone calls emails and walk-in visitors providing accurate information regarding department services programs and community resources
- responds to community questions including sensitive or complex inquiries clearly respectfully and professionally
- tracks outreach activities and assists with reporting and evaluating engagement attendance community feedback and communication effectiveness
- maintains front office security access control and a professional welcoming public environment consistent with District image and The Berthoud Fire Way
- maintains electronic and physical filing systems and records databases
- maintains the accuracy of documents and information on the District Website as well as ADA accessibility compliance
- assists with records requests and compliance-related files
- ensures compliance with public records laws retention requirements and department standards
- utilizes department software systems for records scheduling communications and administration
- supports document management digital file organization and communication systems
- performs general administrative and clerical duties as assigned
- exercises professionalism discretion and sound judgment in all interactions and responsibilities
- supports departmental operations in alignment with the culture and values outlined in The Berthoud Fire Way
- performs other duties as assigned may occasionally work evenings and weekends
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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