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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.72 - $34.90
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
volunteer opportunities
Professional Development
Employee assistance program
Job Description
Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. Headquartered in Austin, CTFB serves a 21-county region with a dedicated mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions. Through a robust network of direct service programs and approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually. The organization fosters a collaborative and community-focused culture that values service, integrity, dignity, collaboration, and innovation. Joining CTFB means becoming part of... Show More
Job Requirements
- High school degree required
- Bachelor’s degree preferred
- English and Spanish proficiency required
- Minimum three years of full-time work experience
- Reliable transportation for daily work including early morning hours
- Customer service experience with relationship management
- Ability to multitask in changing environments
- Strong leadership, patience, and decision-making skills
- Commitment to equity and inclusion
- Adaptable communication skills
- Flexibility with shifting priorities
- Ability to interact with diverse communities and organizations
- Good judgment and discretion with confidential data
- Experience with food distribution or program implementation preferred
- Proficiency in technology including Microsoft 365
- Experience with CRM systems like Salesforce preferred
- Understanding of racial justice and social equity
- Commitment to mission and values of CTFB
- Physical ability to lift 5 to 50 pounds
- Willingness to work in varying weather and irregular hours
- Ability to travel across 21 counties
- Dependability and strong work ethic.
Job Qualifications
- High school degree required
- Bachelor’s degree preferred
- English and Spanish language proficiency required
- Minimum three years of work experience in a full-time wage-earning role
- Experience providing excellent customer service focused on relationship management
- Strong multitasking ability under evolving environmental conditions
- Demonstrated leadership skills with patience, thoughtfulness, calmness, and decisiveness
- Commitment to diversity, equity, and inclusion principles
- Ability to adapt communication styles to diverse audiences
- Flexibility to prioritize and respond to shifting priorities
- Effective interpersonal skills within diverse community and organizational levels
- Good judgment and discretion with confidential information
- Experience or familiarity with food distribution programs preferred
- Proficiency with technology including Microsoft 365 (Outlook, Excel, SharePoint, Teams)
- Experience with Customer Relationship Management systems, especially Salesforce preferred
- Knowledge of racial justice, social equity, and systemic racism issues
- Commitment to CTFB’s mission, vision, values, and culture.
Job Duties
- Coordinate distribution sites within assigned portfolio including data collection and monthly electronic reporting
- Strengthen relationships with site leads and community partners
- Identify and outreach to prospective groups for partnerships and volunteer opportunities
- Provide direct assistance to neighbors through client intake, data entry, and implementing feedback systems
- Oversee successful execution of mobile pantry distributions including site layout, food setup, parking, safety, and contingency planning
- Train, supervise, and orient volunteers ensuring compliance and a welcoming environment
- Collect, record, and securely transmit sensitive data in the field using company technology
- Maintain and update training documents and re-train site leads and partners as needed
- Assist in preparation of reports, data gathering, and achievement of goals and metrics
- Manage special projects and support disaster or emergency response initiatives
- Promote and coordinate logistics for special events and community requests
- Commit to supporting the mission, vision, values, and culture of CTFB
- Perform additional duties as assigned including utilizing language skills.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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