Community Coordinator

Fort Wayne, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $36,900.00 - $59,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid holidays

Tuition Reimbursement

retirement matching

Job Description

Lutheran Life Villages is a respected organization dedicated to providing high-quality care and support to senior living communities. With a mission centered on leadership, impact, friendship, and excellence, Lutheran Life Villages strives to create welcoming environments where seniors can thrive and experience exceptional living. This company is known for its compassionate approach and commitment to fostering supportive and collaborative workplaces for its employees. As a community-oriented establishment, Lutheran Life Villages combines professional services with a heartfelt dedication to enhancing the quality of life for its residents. The company’s work culture emphasizes empowerment, growth, and meaningful relationships, ensuring that both residents and staff feel valued and respected throughout their journey with the organization. Employment with Lutheran Life Villages offers stability, a competitive salary, and a comprehensive benefits package, reflecting its commitment to supporting the well-being and development of its workforce.

The Community Coordinator role at Lutheran Life Villages is a pivotal position that focuses on creating a welcoming and positive experience for both current residents and prospective members. This role encapsulates a diverse set of responsibilities that support the day-to-day operations of the community while facilitating smooth communication between residents, visitors, family members, and the administrative team. The Coordinator acts as the central hub within the community, ensuring that interactions and events proceed without issue, reflecting the organization's core values and mission. Effective communication skills, impeccable organization, and an empathetic approach are essential qualities for success in this role. The coordinator not only manages administrative and clerical tasks but also takes a proactive role in maintaining the functionality and readiness of communal spaces, coordinating resident activities, and collaborating with diverse team members to enhance overall community engagement. By effectively bridging the gap between operational duties and resident care, the Community Coordinator helps maintain a harmonious and supportive environment, enhancing the overall living experience at Lutheran Life Villages. This position represents an excellent opportunity for individuals passionate about senior care, community management, and collaborative leadership within a meaningful and rewarding work setting.

Job Requirements

High school diploma or equivalent
2+ years of experience in community management customer service or administrative support
Familiarity with senior living or assisted living communities preferred
Excellent communication skills
Strong organizational skills
Proficient in Microsoft Office Suite
Ability to maintain confidentiality
Willingness to participate in ongoing training
Compassionate and empathetic nature
Adaptable and flexible
Collaborative

Job Qualifications

High school diploma or equivalent
Familiarity with local and state regulations related to senior living communities preferred
Willingness to participate in ongoing training and professional development
2+ years of experience in a community management customer service or administrative support role
Familiarity with senior living or assisted living communities preferred
Excellent communication and interpersonal skills with the ability to interact professionally with residents staff and visitors
Strong organizational and multitasking abilities with a keen eye for detail
Proficient in using office software such as Microsoft Office Suite
Adept at problem-solving and conflict resolution
Ability to maintain confidentiality and handle sensitive information with discretion
Genuine interest in serving and supporting the senior community
Compassionate and empathetic nature with a commitment to providing exceptional customer service
Adaptable and flexible able to respond effectively to changing priorities and needs
Collaborative spirit with a team-oriented approach to problem-solving

Job Duties

Maintaining the organization and presentation of the office ensuring necessary supplies and resources are readily available
Staying up-to-date on campus activities meeting schedules upcoming events and resident census data and keeping the Administration Team informed
Answering and handling all incoming calls in a professional manner
Greeting and providing direction or information to prospective residents and family members
Overseeing the cleanliness readiness and functionality of gathering spaces
Coordinating reservations of rooms and equipment for staff residents and the community
Collaborating with team members to coordinate ongoing activities for residents and host special events for the community
Receiving calls and inquiries from prospective members and connecting them to the community Sales Counselor
Coordinating the Pre-Made meal program as required
Participating in training and programs required by outside consultants and the organization
Observing and communicating any changes in the physical emotional or mental abilities of residents to the appropriate managers
Displaying behavior that supports the organization’s mission vision values and policies and consistently performing position responsibilities in a professional and ethical manner
Protecting the confidential information of clients team members residents and vendors
Completing any other duties as needed or assigned