Community Concierge

AvalonBay Communities, Inc. is a leading equity real estate investment trust (REIT) headquartered in Virginia, renowned for its long-term success in developing, redeveloping, acquiring, and managing distinctive apartment homes in some of the best U.S. markets. With a strategic focus on delivering exceptional value to shareholders through risk-adjusted returns, AvalonBay has established itself as a pioneer in the apartment living industry. The company prides itself on its commitment to creating a better way to live, which serves as the driving purpose behind all its operations and team efforts. This purpose emphasizes collaboration, innovation, and accountability, fostering a professional environment where every associate contributes to delivering outstanding customer experiences and sustainable growth. AvalonBay is dedicated to building strong communities and enhancing lifestyle quality through its apartment communities, combining high-quality construction with thoughtful amenities and superior service.

The Community Concierge role at AvalonBay Communities in Vienna, Virginia, is a part-time position offering between 16 scheduled weekly hours. The base pay range for this role is $43,500 to $60,500 annually, reflecting the company's commitment to competitive compensation aligned with the responsibilities of the position. The role demands a proactive, service-oriented professional eager to lead front desk operations and elevate the apartment living experience to new heights. As the face of AvalonBay, the Concierge ensures that residents and prospects receive a warm welcome and exceptional service, embodying luxury living standards. Responsibilities include managing front desk activities such as monitoring foot traffic, providing personalized assistance, and implementing programs to boost resident satisfaction. The Concierge works in close collaboration with the leasing office and maintenance teams, facilitating smooth move-in and move-out processes and fostering a welcoming, organized community atmosphere.

This position specifically requires availability on Saturdays and Sundays from 3 PM to 11 PM, making it ideal for individuals seeking flexible supplemental work or valuable hospitality industry experience. The role is suited for a strong communicator with excellent organizational and time management skills who can remain patient and composed under pressure, providing superior customer service to all residents, vendors, and prospective tenants. Candidates are expected to handle multiple tasks efficiently while maintaining a positive attitude and adhering to AvalonBay's customer service standards. Educationally, a high school diploma or GED is required, and preference is given to those with at least one year of related experience in hospitality, retail, or restaurant settings. Proficiency in administrative software and Microsoft Office Suite is necessary, along with physical mobility to manage packages and deliveries across the property.

AvalonBay supports its associates through comprehensive benefits packages that include health, dental, and vision insurance, 401(k) plans with company matches, paid vacation and holidays, tuition reimbursement, and employee stock purchase programs. The company fosters a culture rooted in integrity, caring, and continuous improvement, encouraging professional growth through internal promotion and recognizing associate achievements through various programs. AvalonBay Communities is an equal opportunity employer committed to diversity, inclusion, and creating a discrimination-free workplace, valuing the diverse perspectives and backgrounds of its associates. This role offers a unique opportunity to be part of a reputable, forward-thinking company that is passionate about enhancing the quality of apartment living and supporting its employees' career development and work-life balance.