Community Concierge

AvalonBay Communities, Inc. is a leading equity Real Estate Investment Trust (REIT) known for its enduring legacy of developing, redeveloping, acquiring, and managing distinctive apartment communities across some of the most desirable markets in the United States. With a robust portfolio and a visionary approach, AvalonBay is committed to delivering outstanding, risk-adjusted returns to its shareholders while cultivating thriving, vibrant communities for its residents. The company’s mission focuses on creating a better way to live, a purpose that resonates through every level of the organization and shapes its long-term strategy.

AvalonBay prides itself on fostering a culture rooted in collaboration, innovation, and accountability. The company’s associates embody this culture by consistently delivering exceptional service experiences, demonstrating ownership of their roles, and embracing continuous improvement. This approach has established AvalonBay as a respected leader in the apartment living industry, dedicated to building value not only for investors but also for residents and team members alike.

The Community Concierge role at AvalonBay Communities represents an exciting opportunity to join a prestigious organization that is redefining the apartment living experience in Baltimore, Maryland. This part-time position is designed for a dynamic individual who thrives on creating extraordinary customer interactions and who possesses the enthusiasm and skills to lead front desk operations with sophistication and care. The role requires working 16 hours per week, specifically Saturdays and Sundays from 3pm to 11pm, making it ideal for those seeking flexible hours alongside other commitments.

As a Community Concierge, you will be the welcoming face of AvalonBay, instrumental in setting the tone of luxury living for all residents and prospects. Your responsibilities will include managing front desk operations with excellence, overseeing foot traffic, addressing resident inquiries, and implementing programs aimed at enhancing resident satisfaction. You will act as a primary point of contact, offering personalized assistance, information, and recommendations to elevate the living experience. Partnerships with the leasing office and maintenance team will be crucial as you facilitate smooth move-in and move-out processes and overall community engagement.

This role demands a polished communicator with proven problem-solving skills, someone who can manage multiple priorities gracefully and with patience. Your ability to maintain organization, follow-through on requests, and deliver consistent service quality will directly impact the community’s reputation and residents’ satisfaction. You will be enthusiastically involved in day-to-day activities that ensure AvalonBay remains an inviting and vibrant place to call home.

The total base salary range for this position is $43,500 to $60,500 annually, reflecting AvalonBay’s investment in attracting and retaining top talent committed to excellence. Beyond employment, AvalonBay offers a comprehensive benefits package and professional growth opportunities including a robust recognition program and a unique employee discount on their premier apartment homes. Joining AvalonBay means becoming part of a purpose-driven culture committed to integrity, caring, and continuous improvement, all of which combine to create a rewarding and supportive work environment where your contributions are valued and recognized.