Community Concierge

Lexington, KY, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $13.75 - $17.50

Work Schedule

Flexible

Weekend Shifts

Benefits

Culture of belonging

competitive pay

generous PTO

Employee assistance program

Retirement plan including 401(k) with matching and Roth option

Career development opportunities

Inclusive and diverse work environment

Job Description

Core Spaces (Core) is a leading real estate investment management company that places strong emphasis on relationships as well as property development. Established in 2010, Core is a vertically integrated manager focused on acquiring, developing, and managing properties primarily in the student housing and build-to-rent (BTR) sectors. With a portfolio of over 74,440 student housing beds currently owned or managed and a robust development pipeline exceeding 53,860 beds, Core is recognized for its innovative approach to residential community design and operations. The company also develops and manages over 3,000 homes within its BTR division, targeting high-growth metropolitan areas across the nation. Core's commitment to redefining the resident experience is supported by a culture rooted in six guiding values that emphasize innovation, resilience, mutual support, authenticity, trust, and continuous improvement. These values include PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), and GROW (Always Get Better). This cultural foundation drives collaboration and innovation to ensure residents enjoy world-class amenities, progressive design, and hospitality-driven service.

The role of Community Concierge at Core Spaces is pivotal for maintaining exceptional community standards and resident satisfaction at each property. This position is primarily on-site within the leasing office and involves diverse responsibilities ranging from conducting tours for prospective residents to organizing marketing initiatives and resident engagement events. The Community Concierge supports leasing efforts through timely follow-ups with prospects and assists with move-ins, move-outs, and turnover activities, especially during peak periods which may require flexible scheduling including evenings and weekends. The role demands a dynamic individual capable of managing direct community interactions while also handling clerical tasks and on-call duties. Acting as a brand ambassador for Lifestyle by Core, the Community Concierge also participates in securing partnerships, curating social media content using tools like Canva, and aligns closely with the Community Manager to uphold Core's high standards of product presentation and customer care. This position is typically part-time requiring at least 15 hours per week, including a minimum 3-hour shift commitment on-site. Overall, the Community Concierge is a cornerstone in delivering a seamless living experience and fostering a vibrant, connected community environment that reflects Core Spaces' mission to invent the future of living.

Job Requirements

High school diploma or equivalent
Proven leadership and teamwork abilities
Ability to maintain high integrity and respect in all situations
Strong written and verbal communication skills
Proficiency with Microsoft Office and Google Suite
Ability to work flexible hours including evenings, weekends, and overtime as required
Physical ability to lift up to 50 pounds and perform repetitive motions
Capacity to stand, walk, and participate in outdoor activities as needed
Manual dexterity and clear vision with or without correction
Ability to travel to different client locations

Job Qualifications

High school diploma or comparable degree
Proven ability to lead and contribute effectively within various organizational groups
Strong integrity and respect for company principles
Ability to write and speak effectively using appropriate conventions
Skilled in active listening and providing tactful feedback
Effective time management by prioritizing and planning work activities
Able to share key information and work collaboratively
Proficient in Microsoft Office and Google Suite
Experienced in social media content creation and marketing tools like Canva

Job Duties

Ensure availability to work a minimum of 15 hours each week as determined by the Community Manager
Commit to working full shifts consisting of at least 3 hours per shift on-site
Be flexible to work additional hours including evenings, weekends, and overtime as needed
Assist with move-outs, turns, and move-ins beyond normal part-time hours
Complete all prospect tours of the community
Follow up with assigned prospects in a timely manner
Plan, implement, and perform marketing duties and resident events
Maintain Lifestyle by Core brand standards across the community
Assist in securing partnership opportunities
Curate content for social media and marketing materials
Post to social media as directed by the Community Manager
Create marketing materials using Canva
Responsible for evening and/or overnight on-call and round duties
Present to student organizations and attend sponsored events
Assist in outbound marketing and leasing activities
Complete special projects as assigned
Ensure compliance with all Core Spaces Policies and Procedures
Ensure product presentation meets brand and company standards