Community Concierge

Ann Arbor, MI, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $15.25 - $19.50

Work Schedule

Flexible

On-call

Weekend Shifts

Benefits

competitive pay

Generous Paid Time Off

Employee assistance program

401(k) retirement plan with matching and Roth option

Inclusive culture

flexible schedule

Professional development opportunities

Job Description

Core Spaces (Core) is a dynamic and innovative real estate investment manager that goes beyond simply constructing buildings; we build relationships and communities. Established in 2010, Core has focused its efforts on the student housing and build-to-rent (BTR) sectors, making a significant impact on how people experience residential living. Combining world-class amenities, progressive design, and hospitality-driven service, Core has developed a reputation for creating exceptional living environments that cater to the needs and lifestyles of today’s residents. Our diverse team includes researchers, architects, designers, and operators who are united by a mission to invent the future of living. This focus on collaboration, innovation, and continuous improvement defines our company culture and shapes everything we do. We are deeply committed to enhancing the resident experience and redefining community living standards.

Our growing portfolio currently includes over 74,440 student housing beds that we either own or manage, with an additional pipeline of over 53,860 beds in development. Within our BTR division, we have more than 3,000 homes developed, leasing, or planned across key high-growth metropolitan areas nationwide. Core is built on six core cultural values that guide both our business practices and employee engagement: PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), and GROW (Always Get Better). These values foster a supportive and inclusive work environment where creativity and dedication thrive.

The Community Concierge position is essential in ensuring seamless day-to-day operations within our leasing offices located across our residential communities. This role offers a unique opportunity to be the face of the property, directly influencing resident satisfaction, community engagement, and overall operational success. As a vital on-site team member, the Community Concierge is responsible for conducting prospect tours, managing follow-ups, spearheading marketing and resident retention activities, and providing evening and overnight on-call support. Adaptability is key as this role also involves assisting with clerical and office-related tasks, supporting move-ins and move-outs beyond regular shifts, and helping to maintain high standards of property presentation aligned with Core’s brand.

This part-time role requires a strong commitment to service excellence, communication skills, and an ability to foster meaningful relationships with residents and prospects alike. Candidates should expect a flexible schedule, including the possibility of evening, weekend, and occasional overtime hours. This flexibility allows the Community Concierge to respond to the dynamic needs of the property and ensure a welcoming, well-maintained, and efficiently operated community. Working at Core means joining a culture that values belonging and provides a platform for your voice and contributions to be heard and appreciated. We also offer competitive pay, generous paid time off, access to support services through our Employee Assistance Program, and robust retirement options including a 401(k) with matching and Roth choices.

Overall, this role is well-suited for individuals who demonstrate integrity, enthusiasm, and the ability to work independently and collaboratively. If you are passionate about delivering outstanding resident experiences and are excited about contributing to a forward-thinking real estate firm that is transforming residential living, Core Spaces is the place for you to grow your career and make a meaningful impact.

Job Requirements

High school diploma or comparable degree
Proven ability to lead and contribute effectively within organizational settings or groups
Demonstrated integrity and respect for others and company principles
Availability to work a minimum of 15 hours per week including evenings, weekends, and overtime
Ability to lift and move objects up to 50 pounds
Capacity to perform repetitive wrist, hand, and finger movements
Ability to bend, stoop, and reach multiple times per shift
Must have clear vision with or without correction
Ability to drive to and from client locations
Manual dexterity to handle items and perform tasks using fingers
Ability to maintain balance on narrow or slippery surfaces
Clear close, distance, and color vision

Job Qualifications

High school diploma or comparable degree
Proven ability to lead and contribute effectively within various organizational settings or groups
Effective written and verbal communication skills
Active listening and tactful feedback
Strong time management and prioritization skills
Ability to collaborate and share information effectively
Proficiency in Microsoft Office and Google Suite
Experience creating marketing content and managing social media is a plus

Job Duties

Ensure availability to work a minimum of 15 hours each week as determined by the Community Manager
Commit to working full shifts of at least 3 hours on-site at the property
Be flexible to work additional hours including evenings, weekends, and overtime as needed
Assist with move-outs, turns, and move-ins beyond normal part-time hours
Complete all prospect tours of the community
Follow up with assigned prospects in a timely manner
Plan, implement, and perform marketing duties and resident events
Maintain Lifestyle by Core brand standards across the community
Assist in securing partnership opportunities for the community
Curate content for social media and marketing materials
Post to social media as directed by the Community Manager
Create marketing materials using Canva
Responsible for evening and/or overnight on-call and round duties
Present to student organizations and attend community-sponsored events
Assist in outbound marketing and leasing activities as needed
Complete special projects as assigned by the Community Manager
Ensure compliance with all Core Spaces Policies and Procedures
Ensure product presentation always meets brand and company standards