Job Overview
Compensation
Hourly
Range $19.00 - $25.50
Benefits
Competitive compensation packages
8 paid national holidays
4 additional floating holidays
PTO that includes vacation and sick time
medical benefits
Dental benefits
vision benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible work schedules
part-time opportunities
generous employee referral bonus program
Mentorship programs
student loan repayment assistance
Relocation assistance
regional and national traveling CPO/CO/CP opportunities
Volunteering for Local and National events
Job Description
Hanger, Inc. is a leading provider of orthotic and prosthetic (O&P) services and products, renowned for its commitment to empowering human potential. With over 160 years of clinical excellence and innovation, Hanger has established itself as the premier company in the O&P industry, delivering advanced solutions and clinically differentiated programs with unparalleled customer service. The company operates the largest network of O&P patient care clinics nationwide through its Patient Care segment and distributes branded and private label devices, products, and components through its Products & Services segment. Hanger's vision is to set the standard in orthotic and prosthetic markets by providing superior patient care, outstanding outcomes, comprehensive services, and exceptional value to its patients and partners.
The Community Care Coordinator (CCC) role at Hanger is an essential position focused on delivering exemplary patient support and customer service. The CCC acts as a patient advocate, offering proactive communication, emotional support, and education to individuals and families coping with limb loss or managing various orthotic and prosthetic needs. Reporting to the ACM/CM or their designee, the CCC ensures seamless coordination of care delivery for patients with amputations or limb differences, overseeing all stages from initial referral through surgery, recovery, treatment, and rehabilitation.
This role demands a thorough understanding of prosthetics, orthotics, and the wider medical and healthcare landscape. The CCC is responsible for guiding patients through every step of their care journey, providing consultation, comfort, and expert advice. The position requires close collaboration with healthcare providers and colleagues to build sustained referral relationships and foster opportunities that expand patient care outreach. Daily responsibilities include patient management, communication with multidisciplinary care teams, and coordination of services to ensure an outstanding patient experience.
Hanger seeks candidates with strong interpersonal and organizational skills, a compassionate and engaging personality, and the patience to support individuals through complex healthcare treatments and emotional challenges. This position requires excellent knowledge of insurance processes, surgical care coordination, and patient management systems. The CCC has a meaningful impact by helping patients achieve mobility and independence, embodying Hanger's mission to improve lives through innovative O&P solutions. The role also offers opportunities for professional development and requires a valid driver’s license for occasional visits to hospitals and rehabilitation facilities.
By joining Hanger, CCCs become part of a dedicated team passionate about delivering healthcare excellence, advancing patient outcomes, and fostering continuous innovation. The company values integrity, respect, and teamwork, encouraging employees to innovate, communicate openly, and place patients at the center of their work. The CCC is vital to maintaining these standards, supporting Hanger's position as an industry leader that transforms lives every day through expert care and groundbreaking O&P technology.
The Community Care Coordinator (CCC) role at Hanger is an essential position focused on delivering exemplary patient support and customer service. The CCC acts as a patient advocate, offering proactive communication, emotional support, and education to individuals and families coping with limb loss or managing various orthotic and prosthetic needs. Reporting to the ACM/CM or their designee, the CCC ensures seamless coordination of care delivery for patients with amputations or limb differences, overseeing all stages from initial referral through surgery, recovery, treatment, and rehabilitation.
This role demands a thorough understanding of prosthetics, orthotics, and the wider medical and healthcare landscape. The CCC is responsible for guiding patients through every step of their care journey, providing consultation, comfort, and expert advice. The position requires close collaboration with healthcare providers and colleagues to build sustained referral relationships and foster opportunities that expand patient care outreach. Daily responsibilities include patient management, communication with multidisciplinary care teams, and coordination of services to ensure an outstanding patient experience.
Hanger seeks candidates with strong interpersonal and organizational skills, a compassionate and engaging personality, and the patience to support individuals through complex healthcare treatments and emotional challenges. This position requires excellent knowledge of insurance processes, surgical care coordination, and patient management systems. The CCC has a meaningful impact by helping patients achieve mobility and independence, embodying Hanger's mission to improve lives through innovative O&P solutions. The role also offers opportunities for professional development and requires a valid driver’s license for occasional visits to hospitals and rehabilitation facilities.
By joining Hanger, CCCs become part of a dedicated team passionate about delivering healthcare excellence, advancing patient outcomes, and fostering continuous innovation. The company values integrity, respect, and teamwork, encouraging employees to innovate, communicate openly, and place patients at the center of their work. The CCC is vital to maintaining these standards, supporting Hanger's position as an industry leader that transforms lives every day through expert care and groundbreaking O&P technology.
Job Requirements
- Minimum 2 years of experience in a patient care environment
- BA/BS in health related field or equivalent work experience
- Ability to be credentialed in major hospital systems
- Experience in providing a high level of customer service in a fast paced environment, including handling confidential data with discretion
- Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures
Job Qualifications
- Minimum 2 years of experience in a patient care environment
- BA/BS in health related field or equivalent work experience
- Ability to be credentialed in major hospital systems
- Experience in providing a high level of customer service in a fast paced environment, including handling confidential data with discretion
- Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures
- ATC, EMT, MA, Surgical Tech, LVN, PTA, Physician Extenders, OTA, Social Work or like certification or equivalent experience preferred
- Experience with progressive responsibilities in health care facility administrative support functions such as insurance processing coordinator, patient care coordinator, MA, or related roles preferred
Job Duties
- Ensure that new patients are contacted before or after initial consult or AmpuShield fitting and are entered into Hanger Clinic's patient management and tracking system
- Support patients with amputations through the weeks pre/post-surgery by providing new patients and their families with information, resources, advice and counsel on the process and options to be fit with a prosthetic/orthotic device
- Coordinate AMPOWER visits
- Build and maintain referral relationships for Hanger Clinic
- Assist with obtaining appropriate clinical documentation for insurance coverage
- Keep patients engaged after initial contact with follow-up communications and appointments to ensure an excellent patient experience and continuity of care at Hanger Clinic
- Provide updates on follow up visits with surgeon including wound description, photos, care plan details and any modifications to the care plan as needed
- Complete hospital visits, visits to skilled nursing facilities, or rehab facilities as needed and determined by the care team
- Identify and follow-up on all referrals to assure continuity of care and patient/family needs are met
- Act as contact for patients and families, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic's services
- Serve as a liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative/post-operative planning and preparation and care coordination through to the delivery of a definitive device
- Utilize CCC clinical communication and tracking tools to maintain communication with patients and associated health professionals
- Assist patients with upcoming visits and fittings which may require becoming an ABC Certified Orthotic Fitter
Job Criteria
Experience
No experience required
Job Location
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