Community Associate

IWG is a global leader in providing flexible workspace solutions, operating the world’s largest network of workspaces across more than 120 countries. With a commitment to redefining how people and businesses work, IWG offers innovative and adaptable work environments that cater to diverse professional needs. Their mission is to empower customers with the freedom to work wherever and however they choose, fostering productivity, creativity, and community. Known for its dynamic and inclusive corporate culture, IWG supports career growth and work-life balance through competitive compensation packages and comprehensive benefits.

The Community Associate role at IWG's Kansas City location is a pivotal position focused on enhancing the customer experience within a vibrant coworking environment. As a Community Associate, you will be responsible for building and maintaining a welcoming and efficient workspace community, ensuring that every customer’s administrative and operational needs are met seamlessly. This full-time, permanent position offers the chance to engage with clients from various industries, providing support ranging from logistical assistance to event coordination. Working on-site, you will become an essential point of contact, facilitating smooth day-to-day operations and fostering a sense of belonging among workspace members. The role involves multitasking and problem-solving, with opportunities to develop interpersonal and organizational skills in a fast-paced setting.

Daily activities include greeting customers, managing incoming requests such as WiFi access changes, package deliveries, meeting room setups, and invoicing. You'll coordinate with cleaning staff and maintenance teams to ensure the center’s environment is always welcoming and functional. Event planning and community engagement activities are integral, allowing you to collaborate with the Community Manager to organize networking events that enhance member interaction and satisfaction. This role demands excellent communication skills, an ability to handle multiple tasks efficiently, and a passion for providing exceptional customer service.

IWG offers an attractive compensation package, including an hourly rate of $18.25 plus a quarterly bonus program. Benefits promote a sustainable work-life balance with no standard night or weekend shifts, generous paid time off including sick leave, 11 paid company holidays in addition to PTO, a competitive 401K matching program, and affordable health care options for full-time employees. The position also embraces a professional yet casual dress code and encourages continuous learning through training and development initiatives aligned with career progression. Join IWG to be part of a forward-thinking company that prioritizes customer satisfaction, innovation, and employee well-being, all within a bright, inspiring work environment in Kansas City.