Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.94
Benefits
Work Life Balance
Paid Time Off
paid company holidays
401k plan
Health Insurance
quarterly bonus plan
Training and Development
Job Description
IWG is a global leader in flexible workspace solutions, providing businesses with innovative office environments designed to meet the changing demands of work. Headquartered internationally, IWG boasts the world's largest network of workspaces across over 120 countries, serving a diverse range of clients who seek convenience, flexibility, and accessibility. Their mission is to empower businesses and professionals by offering dynamic workspaces that foster productivity and community while maintaining the freedom to work from virtually anywhere. IWG’s office locations are designed to support both individual professionals and large enterprises, combining professional community management with state-of-the-art facilities.
The Community Associate role is a key position within the IWG network, specifically based at the 4400 West Sample Road, Suite 200, Coconut Creek, Florida location. This is a full-time, permanent position offering a competitive hourly wage of $18.94 plus a quarterly bonus plan. As a Community Associate, you will serve as the face of the center, responsible for ensuring an exceptional client experience by providing excellent customer service and administrative support. Your role involves cultivating a vibrant community within the workspace, assisting customers with their needs, and managing day-to-day operations to ensure smooth functioning of the center.
The typical day includes assisting customers with various requests such as technology setup, answering inquiries, managing mail and packages, and ensuring that all services are charged correctly. You will take ownership of problems and work proactively to resolve issues, manage invoicing support, and work collaboratively with the Community Manager to organize networking events that foster engagement and growth within the center. This position requires excellent multitasking and communication skills, empathy for customer needs, and the ability to remain positive and adaptable in a fast-paced environment.
Joining IWG means joining a forward-thinking company that embraces the evolving nature of work. Employees enjoy a great work-life balance with no standard nights or weekend shifts, comprehensive benefits including health care and retirement programs, generous paid time off, and ongoing professional development opportunities. IWG is committed to fostering a welcoming, professional workplace community where business casual attire is expected, and employees are encouraged to grow their careers while contributing to a dynamic workspace environment.
The Community Associate role is a key position within the IWG network, specifically based at the 4400 West Sample Road, Suite 200, Coconut Creek, Florida location. This is a full-time, permanent position offering a competitive hourly wage of $18.94 plus a quarterly bonus plan. As a Community Associate, you will serve as the face of the center, responsible for ensuring an exceptional client experience by providing excellent customer service and administrative support. Your role involves cultivating a vibrant community within the workspace, assisting customers with their needs, and managing day-to-day operations to ensure smooth functioning of the center.
The typical day includes assisting customers with various requests such as technology setup, answering inquiries, managing mail and packages, and ensuring that all services are charged correctly. You will take ownership of problems and work proactively to resolve issues, manage invoicing support, and work collaboratively with the Community Manager to organize networking events that foster engagement and growth within the center. This position requires excellent multitasking and communication skills, empathy for customer needs, and the ability to remain positive and adaptable in a fast-paced environment.
Joining IWG means joining a forward-thinking company that embraces the evolving nature of work. Employees enjoy a great work-life balance with no standard nights or weekend shifts, comprehensive benefits including health care and retirement programs, generous paid time off, and ongoing professional development opportunities. IWG is committed to fostering a welcoming, professional workplace community where business casual attire is expected, and employees are encouraged to grow their careers while contributing to a dynamic workspace environment.
Job Requirements
- high school diploma or equivalent
- minimum of 1 year customer service experience
- proficiency in ms office and basic it equipment
- excellent communication skills
- ability to manage multiple tasks simultaneously
- positive and enthusiastic attitude
- legal eligibility to work in the united states
- minimum age of 18 years
Job Qualifications
- high school diploma or equivalent
- minimum of 1 year customer service experience
- strong communication and interpersonal skills
- proficiency with MS Office and basic IT equipment
- ability to multitask and manage time effectively
- positive attitude with adaptability to change
- legally eligible to work in the United States and at least 18 years old
Job Duties
- greet and assist customers with inquiries and support requests
- manage administrative tasks including mail sorting and invoicing
- maintain a welcoming and organized workspace environment
- coordinate with the Community Manager to plan and promote networking events
- troubleshoot basic technology and office equipment issues
- ensure accurate service charges and handle billing inquiries
- respond promptly and effectively to customer problems and requests
Job Criteria
Experience
No experience required
Job Location
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