
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.50
Work Schedule
Standard Hours
Benefits
Work Life Balance
Paid Time Off
paid company holidays
401k
Health Insurance
bonus plan
Training and Development
Job Description
IWG is the world leader in flexible workspace solutions, operating the world’s largest network of workspaces spread across over 120 countries. Headquartered in the United States, IWG is renowned for pioneering the future of work by offering employees and businesses the freedom to work from anywhere, anytime, with maximum convenience and minimum commute. The company’s expansive global network empowers individuals and enterprises to customize their workspace needs, combining flexibility, innovation, and community to enhance productivity and work-life balance. IWG is committed to supporting its teams through a professional environment and competitive benefits, while fostering career growth opportunities. \n\nThe Community Associate role is a full-time, permanent position based at the IWG workspace located on the 3rd and 4th floors at 155 E. Boardwalk Drive, Fort Collins, Colorado. This on-site role is pivotal in creating a welcoming and efficient community hub within the center, directly contributing to an exceptional customer experience. As a Community Associate, you will engage with a diverse client base from various industries, managing their administrative and support needs so they can focus on their core business activities. Your daily responsibilities will include operational tasks such as preparing the center for opening, managing customer inquiries ranging from WiFi access to conference room setup, overseeing mail and package deliveries, and collaborating on community events like networking evenings. This position demands excellent multitasking capabilities, a problem-solving mindset, and strong interpersonal skills to build meaningful relationships within the center’s community. The role offers an hourly rate of $20.50 along with a quarterly bonus plan, comprehensive healthcare options, and a supportive office culture promoting business casual attire. Occupying this position means contributing to IWG’s mission to revolutionize workspace flexibility while enjoying a positive work-life balance and extensive employee benefits.
Job Requirements
- Legally eligible to work in the United States
- at least 18 years old
- full-time availability
- permanent contract acceptance
- proficiency in English
- willingness to work on-site in Fort Collins
- experience or willingness to learn customer service tasks
Job Qualifications
- Strong communication skills
- customer service experience of at least one year
- ability to multitask effectively
- positive and adaptable attitude
- proficiency with MS Office and basic IT equipment
- ability to build professional relationships
Job Duties
- Prepare the workspace before opening
- assist customers with WiFi and technology setup
- manage mail and package distribution
- coordinate and support networking and community events
- handle customer invoicing and service requests
- maintain a tidy and welcoming workspace environment
- collaborate with facility management to resolve operational issues
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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