Community Assistant - University Village (Student Living)

Laredo, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $14.00 - $18.00

Work Schedule

Flexible

Benefits

401(k) with Company Match

Employee assistance program

Paid sick time

Job Description

Greystar is a globally recognized and fully integrated real estate platform that specializes in property management, investment management, development, and construction services for institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar operates in over 265 markets globally with offices spread across North America, Europe, South America, and the Asia-Pacific region. Managing over one million apartment units and beds worldwide, Greystar is the largest operator of apartments in the United States and has substantial assets under management, including billions in development and regulatory assets. Founded in 1993 by Bob Faith with a mission to provide world-class service in rental residential real estate, Greystar is committed to excellence, innovation, and resident satisfaction. To learn more, visit www.greystar.com.

The role of Community Assistant at University Village is a vital part-time position based in Laredo, Texas, supporting the property management team to achieve occupancy and retention objectives. This position involves performing a range of administrative duties, customer service functions, leasing assistance, and marketing outreach to enhance community engagement and resident satisfaction. The Community Assistant works closely with residents and prospective tenants, handling essential tasks such as document preparation, lease processing, resident communication, and coordinating move-in and move-out procedures. The position also requires participation in after-hours emergency response on a scheduled on-call basis.

As a Community Assistant, you will be instrumental in driving revenue and occupancy by conducting virtual and in-person property tours, responding to inquiries, and providing exceptional customer service. You will support marketing efforts through on-campus outreach and assist in organizing resident events that foster a welcoming community atmosphere. The role demands physical activity, including standing, walking, lifting, and working in various weather conditions, and requires a flexible work schedule that includes evenings, weekends, and holidays. Greystar offers a supportive and dynamic environment where part-time team members receive benefits such as 401(k) with company match, paid sick time, and an employee assistance program. This position offers opportunities for growth and bonus eligibility based on individual and company performance.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or property management preferred
Ability to work a flexible schedule including evenings, weekends, and holidays
Effective communication skills
Physical ability to stand, walk, bend, stoop, climb ladders, and lift up to 25 pounds independently
Comfortable working indoors and outdoors in various weather conditions
Must be able to respond to after-hours emergencies
Must be able to work at least one on-call shift per week
Ability to travel occasionally for training or property assistance

Job Qualifications

High school diploma or equivalent
Prior experience in property management or leasing preferred
Strong customer service and communication skills
Ability to conduct virtual and in-person tours effectively
Proficient in administrative and clerical tasks
Ability to work flexible hours including evenings, weekends, and holidays
Basic computer proficiency
Ability to handle resident concerns professionally
Ability to work independently and as part of a team

Job Duties

Perform administrative tasks including copying documents, filing resident files, preparing notices, handling resident calls, organizing rent payments and collateral materials
Assist with sales and leasing by conducting virtual tours, responding to inquiries, greeting and qualifying prospects, conducting property tours and showing apartments
Assist with lease preparation and organize resident lease files
Support move-in and move-out processes, including mandatory work dates for these events
Answer incoming calls and set appointments for property tours
Conduct on-campus marketing outreach to generate community awareness and traffic
Coordinate resident functions such as parties, birthday cards, unit visits, and other programs to enhance resident satisfaction
Schedule and conduct resident visits and distribute notices including flyers, newsletters, surveys, and late notices
Act as after-hours liaison responding to emergencies with one on-call shift per week
Respond promptly to resident concerns and communicate issues to the appropriate team member