Community Assistant - Fieldstone, UMass Amherst (Student Living)

Springfield, MA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $15.00 - $16.00

Work Schedule

Standard Hours

Benefits

401(k) with Company Match

Employee assistance program

Paid sick time

Flexible work schedule

Bonus programs

Career development opportunities

supportive work environment

Job Description

Greystar is a prominent, fully integrated global real estate platform specializing in property management, investment management, development, and construction services within institutional-quality rental housing. Founded in 1993 by Bob Faith and headquartered in Charleston, South Carolina, Greystar has grown to become the largest operator of apartments in the United States, managing and operating over one million units and beds globally. The company’s extensive reach includes over $300 billion of real estate across more than 265 markets worldwide, with offices located throughout North America, Europe, South America, and the Asia-Pacific region. Greystar's assets under management are nearly $79 billion, including development and regulatory assets, reflecting the company’s vast influence and leadership in the real estate sector.

This particular role within Greystar supports the property management team by performing essential administrative duties that contribute to achieving occupancy and retention goals at the community level. The position offers a part-time work schedule, with an hourly rate ranging from $15.00 to $16.00 per hour. Additional compensation may be available through various bonus programs that reflect individual and company performance, which vary based on whether the position is corporate or onsite property-based.

The Leasing Consultant role is pivotal in maintaining high occupancy by assisting with leasing activities and ensuring excellent customer service. Responsibilities include performing administrative tasks such as copying documents, filing resident files, preparing notices, and organizing rent payments. The role requires engaging prospects through virtual tours, responding to online inquiries, and showing apartments, contributing directly to the property's revenue and occupancy targets. Moreover, the Leasing Consultant supports the lease preparation process and manages move-in and move-out procedures, which are mandatory working days for this role.

In addition to leasing tasks, the role involves marketing outreach to enhance community awareness and generate qualified traffic. The Leasing Consultant also plays a crucial part in promoting resident satisfaction by coordinating resident functions like social events, birthday cards, and unit visits. The role demands excellent communication skills as it acts as an after-hours liaison for resident emergencies and concerns, requiring availability for on-call shifts during evenings, weekends, and holidays. Physical demands include the ability to work both indoors and outdoors under various weather conditions, handle moderate physical tasks such as lifting weights up to 50 pounds with assistance, and occasionally travel to support other properties or attend training.

Greystar offers a supportive work environment that includes benefits like a 401(k) with company match, an employee assistance program, and paid sick time for part-time team members. Greystar is committed to equal opportunity employment and encourages qualified applicants from diverse backgrounds to apply. The company maintains rigorous standards for secure communications and cautions applicants to avoid sharing sensitive information during the hiring process. This role is an excellent opportunity for candidates seeking to grow their careers in property management within a globally recognized and respected real estate organization.

Job Requirements

high school diploma or equivalent
previous experience in customer service or leasing environment preferred
effective communication skills
ability to manage multiple administrative tasks
proficiency with basic office equipment and technology
ability to work flexible schedule including after-hours and weekend shifts
physical ability to stand, walk, bend, stoop, climb ladders, and lift weights up to 50 pounds
willingness to travel occasionally for training or assisting other properties

Job Qualifications

high school diploma or equivalent
prior experience in property management or leasing preferred
strong communication and interpersonal skills
ability to conduct property tours and virtual tours effectively
proficiency in organizing and managing administrative tasks
customer service experience
ability to work flexible hours including evenings, weekends, and holidays
capable of handling physical demands including lifting weights up to 50 pounds with assistance

Job Duties

performing administrative tasks such as copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments
assisting with sales and leasing activities including conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments
assisting with lease preparation by generating required lease paperwork and organizing resident lease files
supporting move-in and move-out processes including mandatory work dates for these events
answering incoming calls and setting appointments for property tours
performing on-campus marketing outreach to generate community awareness and qualified traffic
coordinating resident functions such as parties, birthday cards, unit visits, and other programs
scheduling and conducting resident visits and distributing notices
acting as an after-hours liaison for resident concerns and emergencies with on-call shifts
responding quickly and courteously to resident questions and concerns and taking prompt action to solve problems