Communications Specialist Full-Time

Amarillo, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.56

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

flexible schedule

Job Description

PCS (Public Community Services) is a reputable nonprofit organization dedicated to strengthening community welfare through a variety of essential programs and services. As a Community Action Agency, PCS specializes in providing resources and support that empower clients toward self-sufficiency and improved quality of life. The agency’s commitment to inclusivity, accessibility, and continual community engagement establishes it as a trusted pillar within the regions it serves. PCS collaborates with community partners, hosts outreach events, and leverages innovative strategies to ensure the populations it serves are well-informed and supported. By fostering strong relationships with clients and community stakeholders, PCS plays a vital role in addressing social challenges and promoting equitable access to critical services.

The Communications Specialist at PCS serves as a crucial administrative and frontline role responsible for managing the efficient flow of communication both within the organization and between PCS and its clients or visitors. This role demands a highly organized, detail-oriented, and customer-focused individual capable of multitasking and engaging with diverse populations. The Communications Specialist often represents PCS as the first point of contact for clients and guests, requiring outstanding interpersonal skills and the ability to create a welcoming and positive environment. Responsibilities include handling client intake, scheduling appointments, managing communications via phone, email, and in-person inquiries, as well as coordinating mail distribution and promoting PCS programs through community outreach efforts.

This position requires proficiency in both English and Spanish to effectively serve a diverse client base. The Communications Specialist is expected to maintain confidentiality, uphold PCS's ethical standards, assist in marketing efforts by creating graphics and content, and contribute to organizing staff meetings, trainings, and fundraising events. The role supports maintaining accurate records and manages logistical tasks ensuring reception areas are clean and well-organized. Working both independently and collaboratively, the Communications Specialist will guarantee that all communications are handled professionally and promptly to enhance client satisfaction and community engagement. This role offers a rewarding opportunity to contribute significantly to PCS’s mission while developing administrative and communications skills in a supportive nonprofit environment. Employment is full-time with expectations for attendance at some off-site or weekend events. The role also offers the chance to work with diverse teams and participate in professional development within the nonprofit sector.

Job Requirements

Valid driver's license required
must have liability insurance coverage
bilingual ability in understanding, speaking, reading, and writing both English and Spanish strongly preferred

Job Qualifications

High school diploma or 1+ years of experience in an administrative role required
some experience in a Community Action Agency or other similar non-profit organization preferred
excellent verbal and written communication skills
excellent interpersonal skills
excellent organizational skills and attention to detail
excellent time management skills with a proven ability to meet deadlines
excellent customer service skills
ability to work independently
ability to prioritize tasks
proficient with Microsoft Office Suite or related software
proficiency with or the ability to quickly learn the systems utilized by the organization
basic math skills required
proficiency in understanding, speaking, and writing in English and Spanish

Job Duties

Provides outstanding customer service while greeting clients and staff upon arrival or when answering phone calls and addressing questions and concerns
keeps detailed and accurate messages, report data, and notes
accepts, distributes, and sends mail and packages to and from program personnel and between branches
actively promotes PCS, our services, and programs through community outreach through events, resource fairs, and community meetings
assists clients with universal intake applications
checks clients in and out according to PCS policies and procedures
escorts clients to appropriate areas
ensures the lobby/reception area is clean and organized
enters data into appropriate systems
makes copies, scans paperwork, etc
maintains knowledge of all PCS programs to ensure client satisfaction and provides updates to community partners
restocks all brochures, pamphlets, etc, with proper labeling
checks emails, voicemails, etc, and returns communication promptly
establishes and maintains courteous, professional relationships with clients and community partners
provides accurate information in-person and via phone/email when answering questions or addressing client concerns
actively promotes PCS, our services, programs, and any promotions such as fundraisers via flyers and social media
create graphics and content for this purpose
maintains confidentiality in all PCS matters
regularly attends, participates in, and helps organize staff meetings, fundraisers, and training sessions
retrieves information as requested from records, email, minutes, and other related documents
prepares written summaries of data when needed
maintains and builds positive relationships with all levels of staff
conducts self and performs work in an ethical manner in accordance with PCS standards of conduct, and other applicable policies
attendance and participation in organizational team meetings and all staff days is required, some of which may be off site and on weekends
other duties as assigned