Job Overview
Compensation
Hourly
Exact $9.50
Benefits
Free Meals
Free parking
Employee Discounts
Professional Development
Company uniform and dry-cleaning
Job Description
MGM Resorts International is a global leader in the hospitality and entertainment industry, renowned for its world-class resorts, casinos, and entertainment venues. With a commitment to delivering unforgettable experiences, MGM Resorts creates immersive environments where guests can enjoy exceptional dining, gaming, entertainment, and hospitality services. The company prides itself on its diverse team of professionals who bring passion, creativity, and dedication to providing top-tier guest service. Operating in various locations across the United States and internationally, MGM Resorts is a dynamic and innovative company that values the unique contributions of every team member. As part of their ongoing commitment to excellence, MGM Resorts offers a range of career opportunities designed to empower employees and foster growth within a supportive and inclusive workplace.
Positioned in Springfield, Massachusetts, the Commonwealth Cocktail Server role at MGM Resorts International is a vibrant and engaging opportunity for those passionate about hospitality and guest experience. This role is central to crafting memorable moments for guests by delivering attentive and personalized service in a lively environment. As a Commonwealth Cocktail Server, you will be the friendly face and welcoming presence that sets the tone for an exceptional guest visit, ensuring every interaction reflects the high standards of MGM Resorts. Your ability to take orders, serve drinks and food efficiently, and engage with guests to understand their needs will be key in creating those WOW moments. This position offers a starting pay of $9.50 per hour plus tips, reflecting MGM Resorts’ commitment to fair and competitive compensation. Working in this role means being part of a team that values energy, enthusiasm, and a genuine passion for hospitality. The role requires knowledge of menu items, cocktails, and local attractions to enhance the guest experience and the ability to maintain an organized and clean service area. Moreover, the role includes responsibilities such as opening and closing duties and resolving guest concerns promptly, ensuring all guests feel valued and pampered throughout their visit.
The role demands flexibility with swing shift hours starting between 5 pm and 7 pm, catering to the dynamic needs of a bustling entertainment venue. Ideal candidates will be energetic, motivated, and preferably have a minimum of six months of prior experience in cocktail or food service within a similar hospitality setting. This opportunity is perfect for individuals who thrive in fast-paced environments and enjoy interacting with a diverse clientele. MGM Resorts also focuses on employee growth by offering professional development programs, networking opportunities, community involvement options, and a supportive team environment. The benefits package extends beyond wages and tips to include free meals, free parking, various employee discounts, company-issued uniforms, and ongoing development opportunities. As a member of the MGM team, you are not only contributing to an iconic brand but also advancing your career in hospitality with a company that values people and performance. If you are ready to join a world-class team dedicated to making every show a success, MGM Resorts welcomes your application and enthusiasm.
Positioned in Springfield, Massachusetts, the Commonwealth Cocktail Server role at MGM Resorts International is a vibrant and engaging opportunity for those passionate about hospitality and guest experience. This role is central to crafting memorable moments for guests by delivering attentive and personalized service in a lively environment. As a Commonwealth Cocktail Server, you will be the friendly face and welcoming presence that sets the tone for an exceptional guest visit, ensuring every interaction reflects the high standards of MGM Resorts. Your ability to take orders, serve drinks and food efficiently, and engage with guests to understand their needs will be key in creating those WOW moments. This position offers a starting pay of $9.50 per hour plus tips, reflecting MGM Resorts’ commitment to fair and competitive compensation. Working in this role means being part of a team that values energy, enthusiasm, and a genuine passion for hospitality. The role requires knowledge of menu items, cocktails, and local attractions to enhance the guest experience and the ability to maintain an organized and clean service area. Moreover, the role includes responsibilities such as opening and closing duties and resolving guest concerns promptly, ensuring all guests feel valued and pampered throughout their visit.
The role demands flexibility with swing shift hours starting between 5 pm and 7 pm, catering to the dynamic needs of a bustling entertainment venue. Ideal candidates will be energetic, motivated, and preferably have a minimum of six months of prior experience in cocktail or food service within a similar hospitality setting. This opportunity is perfect for individuals who thrive in fast-paced environments and enjoy interacting with a diverse clientele. MGM Resorts also focuses on employee growth by offering professional development programs, networking opportunities, community involvement options, and a supportive team environment. The benefits package extends beyond wages and tips to include free meals, free parking, various employee discounts, company-issued uniforms, and ongoing development opportunities. As a member of the MGM team, you are not only contributing to an iconic brand but also advancing your career in hospitality with a company that values people and performance. If you are ready to join a world-class team dedicated to making every show a success, MGM Resorts welcomes your application and enthusiasm.
Job Requirements
- High school diploma or equivalent
- preferred 6 months experience in cocktail or food service
- ability to work swing shift hours starting between 5 pm and 7 pm
- excellent communication skills
- ability to handle guest complaints appropriately
- ability to perform physical tasks required for the role
- must be energetic and highly motivated
Job Qualifications
- High school diploma or equivalent
- preferred 6 months experience as a cocktail or food server in a similar environment
- strong communication and interpersonal skills
- ability to work flexible swing shift hours
- excellent customer service skills
- ability to maintain composure in a fast-paced environment
- knowledge of liquor brands menu items and local attractions
Job Duties
- Take order and serve food and drinks efficiently and accurately in work area as applicable
- place order and garnish and serve cocktails to guests
- maintain complete knowledge of menu items liquor brands beers and non-alcoholic selections available
- knowledge of hotel services features local attractions and activities to respond to guest inquiries accurately
- perform opening and closing duties based upon shift assignment including folding and stacking cocktail napkins stocking swizzle sticks straws matches lining cocktail trays stocking glassware restocking supply cabinet inspecting cleanliness and condition of assigned station and service areas and rectifying any deficiencies
- resolve guest complaints within scope of authority otherwise refer the matter to management notify supervisor or security of all unusual events circumstances missing items or alleged theft
Job Criteria
Experience
No experience required
Job Location
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