Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $21.00
Work Schedule
Standard Hours
Flexible
Benefits
product discount
free sample products
Education and certification courses
Career growth opportunities
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Vacation Time
sick leave
Holiday time
Job Description
Our company is a recognized leader in the wholesale and retail distribution of beauty supplies, dedicated to providing customers with access to high-quality professional beauty products and exceptional customer service. Built with a clear purpose, the company fosters a culture of inclusivity and self-expression which drives innovation and growth. We celebrate diversity and believe that every individual brings unique contributions to the workplace; this commitment creates an environment where all employees are welcomed and empowered to thrive. We find beauty in YOU. Join us!
The Color & Curl Concierge / Colour & Curl Specialist role is a vital position that serves as the steward of our dominance in the beauty industry, particularly in all matters related to hair color, curl, and texture. This position focuses heavily on talent development, technical expertise, social media engagement, business acumen, and sales skills. Beyond performing typical sales associate responsibilities, the Color & Curl Concierge maximizes sales by increasing customer retention and loyalty, building lasting relationships that enhance brand awareness and grow hair color market share. The role also involves leveraging market analysis to promote approved beauty products, introduce innovative products and concepts, provide top-tier customer service, and conduct comprehensive product education both in-store and virtually.
A significant part of the role involves working closely with professional beauty salons, barbers, spas, schools, and licensed cosmetologists by offering detailed color and curl/texture consulting services. This makes the Color & Curl Concierge more than a salesperson — they act as a trusted advisor and educator in the industry. Continuous learning and certification are integral to this position, as the company provides extensive online guided learning and certification courses to keep team members updated on emerging trends and evolving market demands.
The position requires the expertise to determine customer color and care-related needs and offer professional advice and recommendations, ensuring customers have the knowledge and products they need to meet their own client’s unique hair needs. Communication is a key component; the Concierge must communicate effectively upward and cross-functionally with colleagues, customers, and vendors, providing status updates on calls, visits, orders, and sales progress while promptly addressing customer concerns. Maintaining high standards of color and curl merchandising, placement, store signage, and proper display techniques ensures the store environment remains inviting and aligned with brand guidelines.
The Color & Curl Concierge also stays informed about emerging trends and remains agile in response to market changes, adapting sales techniques as needed to stay competitive. This role may involve occasional responsibilities such as store opening and closing procedures, cash handling, and bank deposits. Above all, the Concierge demonstrates strong adherence to the company's culture and ethical values, promoting a positive and professional image for the brand.
This role is ideal for individuals passionate about beauty, creativity, and customer service who want the opportunity to grow their career in a supportive and vibrant environment. Employees enjoy benefits such as generous product discounts, free samples, comprehensive education through certification courses, and opportunities for advancement. Depending on hours worked, employees may also qualify for medical, dental, vision coverage, 401k plans, vacation, sick leave, and holiday time. If you are ready to embrace an exciting challenge and stay at the forefront of the latest trends in hair and beauty, we encourage you to apply and become a vital part of our team.
The Color & Curl Concierge / Colour & Curl Specialist role is a vital position that serves as the steward of our dominance in the beauty industry, particularly in all matters related to hair color, curl, and texture. This position focuses heavily on talent development, technical expertise, social media engagement, business acumen, and sales skills. Beyond performing typical sales associate responsibilities, the Color & Curl Concierge maximizes sales by increasing customer retention and loyalty, building lasting relationships that enhance brand awareness and grow hair color market share. The role also involves leveraging market analysis to promote approved beauty products, introduce innovative products and concepts, provide top-tier customer service, and conduct comprehensive product education both in-store and virtually.
A significant part of the role involves working closely with professional beauty salons, barbers, spas, schools, and licensed cosmetologists by offering detailed color and curl/texture consulting services. This makes the Color & Curl Concierge more than a salesperson — they act as a trusted advisor and educator in the industry. Continuous learning and certification are integral to this position, as the company provides extensive online guided learning and certification courses to keep team members updated on emerging trends and evolving market demands.
The position requires the expertise to determine customer color and care-related needs and offer professional advice and recommendations, ensuring customers have the knowledge and products they need to meet their own client’s unique hair needs. Communication is a key component; the Concierge must communicate effectively upward and cross-functionally with colleagues, customers, and vendors, providing status updates on calls, visits, orders, and sales progress while promptly addressing customer concerns. Maintaining high standards of color and curl merchandising, placement, store signage, and proper display techniques ensures the store environment remains inviting and aligned with brand guidelines.
The Color & Curl Concierge also stays informed about emerging trends and remains agile in response to market changes, adapting sales techniques as needed to stay competitive. This role may involve occasional responsibilities such as store opening and closing procedures, cash handling, and bank deposits. Above all, the Concierge demonstrates strong adherence to the company's culture and ethical values, promoting a positive and professional image for the brand.
This role is ideal for individuals passionate about beauty, creativity, and customer service who want the opportunity to grow their career in a supportive and vibrant environment. Employees enjoy benefits such as generous product discounts, free samples, comprehensive education through certification courses, and opportunities for advancement. Depending on hours worked, employees may also qualify for medical, dental, vision coverage, 401k plans, vacation, sick leave, and holiday time. If you are ready to embrace an exciting challenge and stay at the forefront of the latest trends in hair and beauty, we encourage you to apply and become a vital part of our team.
Job Requirements
- One year retail or other sales focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Reliable transportation to effectively service designated store and market
- Ability to travel to shows and/or sales meetings a minimum of 3 times a year
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- May be required to work in other stores and in field at times
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Qualifications
- Licensed cosmetologist highly preferred in US and Canada
- One year retail or other sales focused experience
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Duties
- Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
- Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
- Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
- Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
- Stay informed regarding emerging trends, remain agile in response to market changes, and build Industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
- Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
- Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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