Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $21.25
Work Schedule
Standard Hours
Flexible
Benefits
product discount
free sample products
Education and certification courses
Opportunity for growth
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Vacation Time
Sick Time
Holiday time
Job Description
Our Company is a distinguished leader in the wholesale and retail distribution of professional beauty supplies. Established with a clear purpose to provide customers with access to high-quality beauty products, the company has built a strong reputation for delivering exceptional customer service and fostering inclusive community values. Focusing on diversity and self-expression, this company fuels its innovation and growth by welcoming individuals from all backgrounds to thrive and contribute to the evolving world of beauty. Through dedication to product excellence and customer satisfaction, the company continues to solidify its position as a trusted source for professional beauty solutions across markets.
The Color & Curl Concierge / Colour & Curl Specialist role is central to the company’s commitment to excellence in the beauty industry. This position represents a critical steward of the brand’s dominance in color-related services and talent development both in store and virtually. The specialist acts as a knowledgeable consultant, expert in all aspects of hair color, curl, and texture, utilizing extensive education through guided learning and certification courses to serve a variety of clients including professional salons, barbers, spas, cosmetology schools, and licensed cosmetologists. As a Color & Curl Concierge, you will not only perform typical sales associate functions but also maximize sales opportunities by driving customer retention, loyalty, and brand awareness. Your day-to-day responsibilities will include product education, consulting services, and market analysis to introduce new products and concepts efficiently. This position also emphasizes the importance of social media, business acumen, and selling skills enhancing the overall customer experience and contributing to increased market share.
Individuals in this role are tasked with maintaining high standards of merchandising and store presentation according to brand guidelines, ensuring an inviting atmosphere that supports the shopping experience. They are required to be proactive in communications across teams to track sales progress and support customers effectively. The position demands an ability to manage multiple projects simultaneously and respond quickly to emerging trends and market changes, demonstrating a dynamic approach to retail beauty sales. The role may involve occasional travel to trade shows and sales meetings, underscoring the importance of ongoing learning and industry engagement. Dedicated to fostering a culture rooted in ethical behavior and company values, the Color & Curl Concierge is a pivotal member of the team who directly impacts the success of the beauty business through expert consultation, strategic sales execution, and continuous professional development. This role offers opportunities for growth, product discounts, and benefits, including health insurance and retirement plans based on eligibility, all within a stimulating environment where creativity and passion for beauty thrive.
The Color & Curl Concierge / Colour & Curl Specialist role is central to the company’s commitment to excellence in the beauty industry. This position represents a critical steward of the brand’s dominance in color-related services and talent development both in store and virtually. The specialist acts as a knowledgeable consultant, expert in all aspects of hair color, curl, and texture, utilizing extensive education through guided learning and certification courses to serve a variety of clients including professional salons, barbers, spas, cosmetology schools, and licensed cosmetologists. As a Color & Curl Concierge, you will not only perform typical sales associate functions but also maximize sales opportunities by driving customer retention, loyalty, and brand awareness. Your day-to-day responsibilities will include product education, consulting services, and market analysis to introduce new products and concepts efficiently. This position also emphasizes the importance of social media, business acumen, and selling skills enhancing the overall customer experience and contributing to increased market share.
Individuals in this role are tasked with maintaining high standards of merchandising and store presentation according to brand guidelines, ensuring an inviting atmosphere that supports the shopping experience. They are required to be proactive in communications across teams to track sales progress and support customers effectively. The position demands an ability to manage multiple projects simultaneously and respond quickly to emerging trends and market changes, demonstrating a dynamic approach to retail beauty sales. The role may involve occasional travel to trade shows and sales meetings, underscoring the importance of ongoing learning and industry engagement. Dedicated to fostering a culture rooted in ethical behavior and company values, the Color & Curl Concierge is a pivotal member of the team who directly impacts the success of the beauty business through expert consultation, strategic sales execution, and continuous professional development. This role offers opportunities for growth, product discounts, and benefits, including health insurance and retirement plans based on eligibility, all within a stimulating environment where creativity and passion for beauty thrive.
Job Requirements
- One year retail or other sales focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Reliable transportation to effectively service designated store and market
- Ability to travel to shows and/or sales meetings a minimum of 3 times a year
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- May be required to work in other stores and in field at times
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Qualifications
- One year retail or other sales focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Duties
- Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
- Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
- Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
- Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
- Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
- Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
- Demonstrate our CosmoProf/BSG culture values and adhere to our company code of ethics and behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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