COLOR & CURL CONCIERGE 87024 UNCERTIFIED

North Las Vegas, NV, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.75 - $19.00

Work Schedule

Standard Hours

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k plan

Paid vacation

Paid sick leave

Paid holidays

Job Description

Sally Beauty Holdings, Inc. is a leading retailer specializing in professional hair and beauty products, famed for its extensive range of color and curl products designed to meet the diverse needs of both beauty professionals and consumers alike. Established as a trusted name in the beauty industry, Sally Beauty Holdings operates numerous retail stores and an online presence, providing high-quality products and exceptional customer service. The company prides itself on fostering an inclusive and innovative environment where creativity and personal expression are highly valued. With a mission to empower customers and professionals through education and superior product availability, Sally Beauty continues to be a dominant force in the beauty retail market. The work culture is vibrant and dynamic, with a strong emphasis on professional development, guided learning, and certification to ensure all staff stay at the forefront of industry trends and expertise. Employment with Sally Beauty is typically full-time or part-time with opportunities for career advancement and benefits including medical, dental, vision, 401k, and paid time off depending on hours worked.

The Color & Curl Concierge / Colour & Curl Specialist at Sally Beauty Holdings serves as a vital ambassador for the brand’s expertise in hair color and curl care. This specialized role is designed to maximize sales and customer loyalty by leveraging extensive product knowledge and industry insights. The Concierge not only meets daily sales associate responsibilities, but also drives higher customer retention through personalized consultations and educational efforts. This position demands a passion for beauty, a keen understanding of the latest trends in hair color and texture, along with a strong business acumen to analyze market data and craft effective selling strategies. Employees in this role receive comprehensive training via online education and certification courses, enabling them to confidently support professional beauty salons, barbers, spas, schools, and licensed cosmetologists. The Color & Curl Concierge is tasked with consulting on color and curl/texture needs, recommending appropriate products to customers, and maintaining outstanding merchandising standards that embody the brand’s inviting, professional atmosphere. Furthermore, this role requires excellent communication and interpersonal skills to collaborate with customers, associates, and vendors efficiently while upholding company values and ethics. The ability to travel occasionally for shows and sales meetings enhances this role’s connection to the broader industry and provides ongoing growth opportunities. A strong focus on customer service ensures timely resolution of concerns while driving brand awareness and growth within the hair color market. The position also involves responsibilities such as store opening and closing procedures, bank deposits, and cash handling as necessary, underlining the varied operational facets integral to the success of the role. For those passionate about beauty and eager to contribute to a thriving company, the Color & Curl Concierge offers a rewarding career path enriched by continuous learning, creative expression, and meaningful customer interactions.

Job Requirements

One year retail or other sales focused experience
Licensed cosmetologist highly preferred in US and Canada
Reliable transportation to effectively service designated store and market
Ability to travel to shows and/or sales meetings a minimum of 3 times a year
Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
Strong knowledge of POS applications
Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
May be required to work in other stores and in field at times
Strong time management and organization skills and the ability to manage multiple projects at once
Ability to present a professional image and interact positively with the public
Strong written and verbal communication skills, at all levels within and outside the organization
Must pass Color Certification Test within 60 days of hire to remain in position

Job Qualifications

One year retail or other sales focused experience
Licensed cosmetologist highly preferred in US and Canada
Ability to travel to shows and/or sales meetings a minimum of 3 times a year
Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
Strong knowledge of POS applications
Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
Strong time management and organization skills and the ability to manage multiple projects at once
Ability to present a professional image and interact positively with the public
Strong written and verbal communication skills, at all levels within and outside the organization
Must pass Color Certification Test within 60 days of hire to remain in position

Job Duties

Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior