Job Overview
Compensation
Salary
Range $30,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
competitive compensation
401K Matching
Health Insurance
Dental Insurance
Vision Insurance
Maternity Benefits
Associate purchase and discount programs
Job Description
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. With a nationwide network of dealerships strengthened by a well-recognized brand, AutoNation provides a wide variety of new and used vehicles, customer financing options, parts, and expert maintenance and repair services. Known for its dedication to quality and customer satisfaction, AutoNation continues to set industry standards while supporting communities through charitable initiatives such as DRV PNK, which has raised over $40 million for cancer research and treatment. The company fosters a diverse, equitable, and inclusive work environment, welcoming candidates of all backgrounds who are inspired to make a positive impact in the automotive sector.
The Collision Concierge role at AutoNation is an exciting entry-level position designed for individuals who take pride in addressing customer needs and providing outstanding service. As a Collision Concierge, you will be the first point of interaction for customers experiencing collision-related vehicle repairs at our dealerships. Your responsibilities will include greeting customers, discussing repair options, documenting repair needs and estimated costs, and seeking customer approval for repairs. You will work closely with the local AutoNation Collision Center to keep both customers and internal associates informed about repair status, ensuring a seamless experience.
This role provides a solid foundation for career growth in the automotive service industry, with opportunities to advance to positions such as Collision Estimator or Service Advisor. The position comes with a commission-based salary offering an average annual income range of $30,000 to $70,000, making it a rewarding career path for motivated individuals. At AutoNation, Collision Concierges are valued for their problem-solving skills, ability to build customer rapport, and commitment to delivering a superior customer experience. You will be supported with comprehensive benefits, competitive compensation, and access to employee discount programs, along with opportunities to participate in programs that give back to the community.
The Collision Concierge role at AutoNation is an exciting entry-level position designed for individuals who take pride in addressing customer needs and providing outstanding service. As a Collision Concierge, you will be the first point of interaction for customers experiencing collision-related vehicle repairs at our dealerships. Your responsibilities will include greeting customers, discussing repair options, documenting repair needs and estimated costs, and seeking customer approval for repairs. You will work closely with the local AutoNation Collision Center to keep both customers and internal associates informed about repair status, ensuring a seamless experience.
This role provides a solid foundation for career growth in the automotive service industry, with opportunities to advance to positions such as Collision Estimator or Service Advisor. The position comes with a commission-based salary offering an average annual income range of $30,000 to $70,000, making it a rewarding career path for motivated individuals. At AutoNation, Collision Concierges are valued for their problem-solving skills, ability to build customer rapport, and commitment to delivering a superior customer experience. You will be supported with comprehensive benefits, competitive compensation, and access to employee discount programs, along with opportunities to participate in programs that give back to the community.
Job Requirements
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Detail-oriented and organized
- Prior sales or retail experience preferred but not required
- Demonstrated communication, consultative, interpersonal, and organizational skills
- Experience and desire to work with technology
- Must have a valid, in-state driver’s license with an acceptable, safe driving record
Job Qualifications
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Detail-oriented and organized
- Demonstrated communication, consultative, interpersonal, and organizational skills
- Experience and desire to work with technology
- Prior sales or retail experience preferred but not required
- Valid in-state driver’s license with an acceptable, safe driving record
Job Duties
- Greet customers and discuss repair options on the service drive or in the sales department
- Document customer repair needs and estimated costs
- Seek customer approval for needed repairs
- Update customers and internal associates regarding repair status of vehicles while working in partnership with the collision center
- Understand basic parameters of collision repair and insurance programs
- Work with other associates on daily planning and release meetings
- Process transactions and ensure 100 percent compliance with all state and federal laws and regulations
- Follow up with customers to ensure their expectations are met
- Build rapport with customers to create a base of referrals
- Gain superior product knowledge to effectively help customers
- Ensure that all administrative processes are handled in a timely manner and in compliance with company policies
- Provide exceptional customer experience to drive loyalty
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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